Membership Support Associate

Job Summary:

We are seeking a motivated, detail-oriented Membership Support Associate to help expand our sales capacity by owning initial outbound prospect outreach and supporting foundational membership tasks. This role plays a critical part in creating a positive first impression for potential members and ensuring a smooth, responsive early-stage sales experience.
The Membership Support Associate will serve as the first point of contact for many prospective members, helping generate and warm leads through timely, professional communication. By managing early outreach and coordination, this role allows our Senior Sales Manager and Sales Manager to focus on touring, relationship-building, and closing.
This position offers hands-on exposure to membership sales operations, guest experience, and lead management within a collaborative team environment.

Responsibilities: 

• Send initial outreach emails and text messages to prospective members using established templates and processes

• Assist with basic membership and lead-management tasks, including updating records and tracking outreach activity

• Help ensure communication with prospects is timely, organized, and consistent

• Respond to basic inquiries and route warm or complex leads to Membership Sales Representatives as appropriate

• Support the membership team with administrative or coordination tasks related to prospect communication

• Maintain professionalism and confidentiality when handling member and prospect information

Qualifications:

• Strong verbal and written communication skills

• Interest in learning more about membership, sales, or guest experience

• Enthusiastic, energetic, friendly, and personable

• Strong ability to multitask, self-direct, and achieve goals

• Capable of connecting with, inspiring, and motivating others

• Maintains a professional appearance and demeanor

WHO WE ARE 

For nearly 30 years, Exos has been dedicated to getting people ready for the moments that matter by promoting a holistic approach to health. As an elite coaching company, Exos applies its evidence-based methodology to programming designed to unlock the potential in everyone from corporate employees, to elite athletes, military operators, and beyond.

Simply put, we “get you ready” for the moments that matter — whether that’s striving to excel at work, or training for a major athletic event. How do we do it? Our employer solutions include fitness center management, on-site coaching and classes, and the Exos app, as well as immersive team-building experiences, executive coaching, and personal development programming. Our professional athlete training programs propel elite athletes to new heights in the NFL combine and NBA Draft each year, and our practitioner education courses and workshops provide industry professionals ongoing opportunities for development.

We’ve never been the type to accept the status quo. We’re all about studying, learning, innovating, and making waves. And we feel that it’s our responsibility to help others because we know there’s a better way. That better way is Exos Readiness.

We are an equal opportunity employer

EXOS is proud to be an equal opportunity employer. We are committed to creating an inclusive and welcoming workplace for all. We invite applicants from a wide variety of identities, ideas, perspectives and experiences and encourage people from underrepresented backgrounds to apply. Exos offers reasonable accommodations to job applicants with disabilities. 

Learn more here:

• EEO is the Law
• EEO is the Law Supplement