Membership Specialist

Description

About Girl Scouts of Western Washington
Girl Scouts of Western Washington is consistently and unapologetically committed to providing safe spaces for all girls* to belong. We build Girl Scouts of courage, confidence, and character who make the world a better place. Founded in 1912, our organization has been committed to meeting the needs of our youth members for over a century. We uplift all Girl Scouts in a supportive environment where they can discover their strengths and rise to meet new challenges—whether they want to climb to the top of a tree or the top of their class, lace up their boots for a hike or advocate for climate justice, or make their very first best friends. Backed by trusted adult volunteers, mentors, and millions of alums, Girl Scouts lead the way as they find their voices and make changes that affect the issues most important to them. They are the future leaders paving the way toward a brighter tomorrow. To learn more, visit www.girlscoutsww.org.
Girl Scouts of Western Washington values diversity, equity, and inclusion and we foster a welcoming, inclusive work environment. We are an equal opportunity employer, and we do not discriminate based on race, color, religion, age, national origin, gender, veteran status, sexual orientation (heterosexuality, homosexuality, bisexuality, and gender expression of identity), marital status, or the presence of any physical, sensory, or mental disability, or any other protected classification under applicable laws.
*Girl Scouts of Western Washington uses the term girl inclusively to speak to everyone who identifies with the Girl Scout experience, which includes cisgender girls, gender-expansive youth, transgender youth, non-binary youth, gender nonconforming youth, genderqueer youth, and any girl-identifying human.

About the Position
The Membership Specialist at Girl Scouts of Western Washington (GSWW) is responsible for converting prospective members into registered girl and adult members/volunteers through direct engagement and support. This role manages the placement, movement, and accuracy of volunteer and associated family data within GSWW’s customer relationship management (CRM) system. The Membership Specialist also supports Council initiatives related to member placement, troop formation, and ongoing membership engagement across the Council region.
This is a regular, full-time (40 hours per week), non-exempt position that requires residency in Washington State, preferably within our Council region of Western Washington. Work can be conducted remotely, but successful candidates must be willing and able to come into a GSWW office or alternative worksite as needed or when requested. While the full pay range for this position is $23.08 to $28.85 per hour, this position will start at $23.08 per hour for purposes of internal pay equity.

Girl Scouts of Western Washington offers an excellent work environment, meaningful mission-driven work and a competitive benefits package that includes employer-paid options for medical, dental, life/AD&D for employees. Additionally, access is available for our 403(b) retirement plan, as well as voluntary benefits that include vision insurance and flexible spending accounts. Our generous paid leave plan includes three weeks of vacation to start, sick leave, paid holidays, paid time off for personal development and volunteerism, AND nearly two weeks of paid leave for our winter break.
 

Requirements

Essential Duties and Responsibilities

• Performs specific tasks to connect youth, families, and volunteers to Girl Scout opportunities by using email and telephone communication to help households complete the membership registration process. 
• Regularly engages with prospective members to gather required information, identify opportunities for involvement, process payments, and support volunteer qualification steps.
• Utilizes Salesforce to track, manage, and analyze member and prospective member interactions and data throughout the membership lifecycle.
• Maintains data integrity by ensuring accurate, complete, and timely entry and updates of member and volunteer information in Salesforce. 
• Uses reports and dashboards in Council systems to monitor, place, and identify opportunities for girls and volunteers.
• Follows up with leads generated by digital recruitment, events, and other recruiting activities. 
• Supports Community Development Managers with the placement and building of new Girl Scout troops.
• Upholds GSWW’s customer service philosophy and follows established Standard Operating Procedures (SOPs) to ensure quality customer service and data accuracy.
• Actively communicates with teams across the Membership Department to help facilitate the formation of new troops and the placement of youth members and adult volunteers in all programming opportunities.
• Meets regularly with the Supervisor to review and plan for additional membership conversion.

This is a general description of the essential responsibilities of the position and is not inclusive of all job duties; other associated duties may be assigned.

Knowledge, Skills, and Abilities

• Knowledge of and commitment to fostering a work environment that prioritizes diversity, equity, inclusion, racial justice, and belonging
• Strong alignment with Girl Scouts of Western Washington’s mission and vision. 
• Provides professional and exceptional customer service to all internal and external members, volunteers, staff, and other community contacts both in writing and over the phone
• Ability to multitask and manage multiple tasks at once with strong organization
• Works collaboratively with all Council departments to ensure accuracy and consistency in member data 
• Competent in working in a changing environment; flexible and adaptable, and skilled in dealing with ambiguity
• Demonstrated ability to maintain confidentiality, prioritize and meet deadlines, stay organized, take initiative, and work independently in a fast-paced and challenging work environment

Supervisory Responsibilities

This position has no supervisory responsibilities.

Education and Experience Required

• One year of experience in recruiting or sales
• Strong computer and data entry skills – Microsoft Office proficient
• Experience working in or with youth-serving organizations
• Experience working with volunteers

Education and Experience Preferred

• Experience in data management using sales/customer management software (Salesforce) preferred
• Excellent written and oral communication skills

Other Qualifications

• Must reside within Washington State, with preference of residence within our Council region of Western Washington.
• Valid Washington State driver’s license, access to a reliable vehicle, proof of insurance and the ability to fulfill travel requirements across widespread regional geography as necessary. 
• Satisfactory results from criminal background search
• Willingness to maintain Girl Scout membership
• Must be willing and able to come into a Girl Scouts of Western Washington office or alternative worksite as needed or when requested