Membership Specialist 2

What You'll Do:

• You will be responsible for reviewing member related correspondence, contacting members, providing problem resolution, as well as analyzing and processing various reports.

• You'll provide quality support on both incoming and outbound calls to members and employees of ACE Clubs, regarding membership and roadside assistance inquiries, including policies, procedures, and services.

• You will utilize analytical skills to evaluate multiple sources of information and determine the appropriate processing method or resolution to maximize quality and quantity.

• You'll key high volumes and update changes into the membership systems from various sources.

• You will assist in monitoring system deliverables to ensure accuracy and integrity of membership systems and report any concerns.

• You'll achieve stated individual, team, and department goals.

• Perform other duties and responsibilities, including assisting other ACE departments, as assigned, or required.

What You'll Need:     

• High School diploma/GED required.  Some college or equivalent combination of education and work experience is preferred.

• To thrive in this role knowledge of membership, roadside assistance and insurance systems preferred.

• You must have professional verbal and written communication skills along with excellent organization, decision making, strong evaluation, and time management skills.

• You will be required to meet deadlines as set by management.

• You must be knowledgeable of Microsoft Office software products, including Outlook, Word, and Excel is required.

• Teamwork is essential. Flexibility on work shifts is required.

• Occasional travel to other ACE Markets may be needed for training.

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