Join our Member Services team at the South Coast Metro Family YMCA! This is an exciting opportunity to be part of the opening of a brand-new location, where you will play a key role in shaping a welcoming and vibrant environment from the ground up. As a part-time Member Services team member, you will have the unique opportunity to make a meaningful impact on the communities we serve by fostering genuine connections, delivering exceptional hospitality, and creating a safe, positive, and enriching space where every interaction truly matters.
The Member Services Front Desk team is at the heart of our operations, playing a vital role in creating a positive, engaging, and welcoming experience for all. As the first point of connection, this team exemplifies the values and vision of the YMCA of Orange County, ensuring that every interaction reflects our commitment to service, community, and inclusion.
Purpose and Impact:
- Practice Intentionality:
- Serve as the primary contact, creating a warm and professional environment for all members. Handle all inquiries, payments, and concerns with care.
- Drive Community Growth:
- Actively engage with current and prospective members through facility tours and interviews to promote memberships and programs. Proactively generate new prospects through consistent follow-up, tracking, and collaboration with program teams
- Exemplify Core Values:
- Uphold Honesty, Respect, and Responsibility while handling check-ins, cash management, and maintaining an organized lobby and workspace.
- Data Management & Program Support:
- Perform essential clerical tasks, manage data entry/retrieval, communicate program details, and assist with registrations. Be proactive with knowledge of all program information and changes.
Minimum Qualifications:
- Education & Experience:
- H.S. diploma or equivalent required
- 1 - 3 years' experience in sales, marketing, customer service, or a related field is preferred.
- Knowledge of customer service, excellent communication skills, and PC ability required.
- Certifications:
- First Aid and CPR certifications required (training provided and paid for by the YMCA).
Benefits & Perks: Invested in You
- FREE YMCA Membership, Classes, and Pool Access.
- FREE Training & Certifications.
- FREE Virtual Health Care Solutions (Teladoc).
- Program Discounts.
- Paid Sick Time.
- Retirement Fund When Eligible.
Learn more about the YMCA and opportunities at: www.ymcaoc.org/careers
Once a conditional offer is made, candidates will be subject to criminal background check, drug screen, and will be asked to provide criminal history. Criminal history will be analyzed on a case-by-case basis as it related to the position. YMCA of Orange County participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Skills Required
- High school diploma or equivalent
- 1-3 years experience in sales, marketing, customer service, or related field
- Customer service knowledge, excellent communication skills, and PC/computer ability
- First Aid and CPR certification (training provided)
- Ability to manage cash handling, check-ins, and maintain organized lobby/workspace
What We Do
The YMCA of Orange County is a nonprofit organization dedicated to strengthening communities through programs focused on youth development, healthy living, and social responsibility, aiming to build a healthy spirit, mind, and body for all.
