The YMCA of Orange County is a leading non-profit organization dedicated to strengthening communities through youth development, healthy living, and social responsibility. We are actively seeking highly engaged, intentional, and service-oriented individuals for a full-time Membership Services position.
This role is a profound opportunity to directly impact the lives of the communities we serve by fostering genuine connections, practicing exceptional hospitality, and creating a safe, positive, and enriching environment where every interaction is meaningful. The Membership Services staff will help to create a welcoming experience for members while promoting programs that encourage health and wellness within our community.
Location: Newport Mesa Family YMCA
Work Schedule: Monday - Friday 5:15 AM - 1:00 PM
Purpose and Impact:
- Practice Intentionality:
- Serve as the primary contact, creating a warm and professional environment for all members. Handle all inquiries, payments, and concerns with care.
- Drive Community Growth:
- Actively engage with current and prospective members through facility tours and interviews to promote memberships and programs. Proactively generate new prospects through consistent follow-up, tracking, and collaboration with program teams
- Exemplify Core Values:
- Uphold Honesty, Respect, and Responsibility while handling check-ins, cash management, and maintaining an organized lobby and workspace.
- Data Management & Program Support:
- Perform essential clerical tasks, manage data entry/retrieval, communicate program details, and assist with registrations. Be proactive with knowledge of all program information and changes.
Minimum Qualifications:
- Education & Experience:
- H.S. diploma or equivalent required
- 1 - 3 years' experience in sales, marketing, customer service, or a related field is preferred.
- Knowledge of customer service, excellent communication skills, and PC ability required.
- Certifications:
- First Aid and CPR certifications required (training provided and paid for by the YMCA).
Benefits & Perks: Invested in You
- FREE YMCA Membership, Classes, and Pool Access.
- FREE Training & Certifications.
- FREE Virtual Health Care Solutions (Teledoc).
- Program Discounts.
- Medical/Dental/Vision for Full-Time staff.
- Retirement Fund, Paid Sick Time.
Learn more about the YMCA and opportunities at: www.ymcaoc.org/careers
Once a conditional offer is made, candidates will be subject to criminal background check, drug screen, and will be asked to provide criminal history. Criminal history will be analyzed on a case by case basis as it related to the position. YMCA of Orange County participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Skills Required
- High school diploma or equivalent
- Knowledge of customer service, excellent communication skills, and PC/computer ability
- First Aid and CPR certification (training provided)
- 1-3 years experience in sales, marketing, customer service, or related field
- Pass criminal background check and drug screen
- Authorization to work in the U.S. (I-9/E-Verify)
What We Do
The YMCA of Orange County is a nonprofit organization dedicated to strengthening communities through programs focused on youth development, healthy living, and social responsibility, aiming to build a healthy spirit, mind, and body for all.
