Membership Services Representative

The Membership Services Representative (MSR) is the first point of contact for YMCA members and visitors, providing excellent customer service and support for all membership-related activities. The MSR ensures a welcoming, safe, and positive environment that reflects the YMCA’s mission and core values of Caring, Honesty, Respect, and Responsibility.

Key Responsibilities:

• Greet members and visitors warmly and provide excellent customer service.

• Assist with membership sign-ups, renewals, and account management.

• Provide information about YMCA programs, schedules, and facility use.

• Handle payments, check-ins, and membership-related inquiries efficiently and accurately.

• Manage member concerns or complaints in a professional and courteous manner.

• Maintain a clean, organized, and safe front desk and lobby area.

• Support YMCA programs and events as needed, including administrative assistance.

• Uphold YMCA core values and model a positive, welcoming environment for all participants.

• Collaborate with team members to ensure smooth operations and a high-quality member experience.

Physical Requirements:

• Ability to remain on feet for extended periods while greeting and assisting members.

• Sufficient visual and auditory ability to interact with members and operate front desk systems.

• Basic mobility to move around the facility and assist with program or administrative needs.

Dress Code & Professional Appearance:

• Maintain a professional appearance that aligns with YMCA values.

• Follow any specific uniform or dress code requirements established by the facility.

Education & Experience:

• High school diploma or equivalent preferred.

• Previous customer service or administrative experience is beneficial.

Skills & Competencies:

• Excellent communication and interpersonal skills.

• Strong organizational and multitasking abilities.

• Ability to remain calm, professional, and courteous in high-traffic or challenging situations.

• Attention to detail and accuracy in handling payments, data entry, and member accounts.

• Team-oriented mindset with the ability to collaborate effectively with colleagues.

• Commitment to YMCA core values: Caring, Honesty, Respect, and Responsibility.

• Basic computer skills to operate membership systems and process transactions.

Commitment:

• Dedication to providing a welcoming and inclusive environment for all members and guests.

• Willingness to support YMCA programs, events, and initiatives as needed.