Would you like to join Europe’s leading premium health and wellness group?
Our team members are the ambassadors of our business and we are on the look out for a passionate Membership Services Consultant to join our team!
Your role will be to work in a fast-paced environment making high volume outbound calls to members who are leaving or members who have missed a payment, in order to help with the overall attrition of the company
You’ll be working in a challenging yet fun outbound calling team, the main focus of this role is to retain members within the business and you will do this by proactively calling our members
Our Team Members are at the heart of what we do. This is why we ensure everyone working at David Lloyd Clubs feels a sense of belonging and thrives physically and mentally.
Our perks:
- Free Club Membership for you and your family!
- Opportunity to earn commission*
- 50% Discount on food and drinks.
- Discounts on Swimming, Tennis Lessons, and Personal Training.
- Opportunities for Career Advancement through internal training and development.
- Wagestream App: Get paid on demand!
- Access to our Benefits Suite.
About you:
- Experience of outbound calling – high volume Involvement in a fast-paced work environment
- Ability to use own initiative and manage own workload
- Customer Service experience
- Strategic with a commercial edge to seek out and maximise potential to grown count and revenue
- Involvement in a fast-paced work environment
- Previous experience of working within the Health & Leisure Industry
Join us and help us create a thriving and inclusive culture. Together, we’re more than a Club!
Membership ItalySkills Required
- High-volume outbound calling experience
- Experience working in a fast-paced environment
- Ability to use own initiative and manage own workload
- Customer service experience
- Strategic and commercially oriented approach to growing membership and revenue
- Previous experience in the health and leisure industry
- Italian-speaking ability
What We Do
David Lloyd Clubs operates premium health and wellness clubs across the UK and mainland Europe. Its facilities include gyms, swimming pools, tennis and other racquet sports, group exercise studios, spas, family activities, children’s areas and Clubrooms. The company provides memberships designed to support fitness, recreation, relaxation and family time, serving more than 800,000 members through 149 clubs and employing over 11,500 team members.
