Membership Recruitment Manager

POSITION PURPOSE

The Membership Recruitment Manager (MRM), in collaboration with the Chapter Membership Officer(s), establishes strategic membership plans and drives initiatives and activities to recruit new YPO members and form new YPO chapters for the assigned geography and/or specific chapters and in accordance with YPO’s strategic direction. Working with Atlas and Athena program leads, the MRM drives prospect management activities such as interviewing prospects and assigning qualified applicants to the right chapter. The MRM evaluates the potential for YPO membership development within assigned region(s). This role supports the Mid-America region (Iowa, Minnesota, Wisconsin, Missouri, Illinois, Kentucky, Ohio, Indiana, Michigan and Pennsylvania).

PRIMARY RESPONSIBILITIES

• Achieve new member and new chapter goals for the region(s) assigned and collaborate with the membership team to achieve global membership goals.

• Collaborate with regional team members to identify leads suitable to the chapters’ needs and opportunities for new member recruitment and chapter development.

• Identify the local market potential and the opportunities for short-term and long-term new member recruitment and new chapter development.

• In partnership with the Join YPO Manager, design and execute an annual plan to identify and acquire prospective YPO members. Designing and advising on new recruitment road maps to achieve the recruitment regional goals, updating the Membership team on market trends, competitive threats, and recommended strategies to address.

• In collaboration with the Marketing team organize initiatives and activities to drive traffic to the YPO website for a prospect to apply, including the effective use of social media, especially LinkedIn.  Share any best practices employed in your region(s) with the entire Membership team.

• Build relationships with chapter membership officers, regional membership officers and other relevant stakeholders to support new member recruitment and new chapter development.

• Serve as a resource and partner to the chapter membership officers in their process of identifying and recruiting new members and in implementing membership development initiatives to achieve chapter recruitment goals.

• Collaborate with Marketing and regional team to provide best practices, branding and recruitment collateral to officers and stakeholders in support of marketing and recruitment strategies and needs.

• Train and update chapter membership officers with Salesforce processes relevant to prospect and application processing.

• Provide forecasts on new member recruitment and chapter development within region(s).

• Maintain an elevated level of YPO membership policy knowledge and serve as an advisor to the members and the management team.

• Serve as the communication channel of any membership policy changes for the members.

• Prepare presentations and reports for regional officers and attend regional meetings as requested and necessitated by the scope of business.

• Serve as a subject matter expert for related policies and resources escalated from Concierge.

SKILLS

• Outstanding account management and business development skills including the effective deployment of social media platforms in the acquisition of YPO prospects.

• Excellent interpersonal skills, adept at building meaningful relationships with all levels of associates, members and vendors. Adaptable, insightful, empathetic and reliable.

• Ability to work collaboratively in a multi-cultural organization with international members, helping them achieve excellence in voluntary roles for YPO initiatives.

• Able to maintain discretion and integrity of confidential information.

• Resourceful and able to work independently with initiative and good judgement. Effective time management, organization and prioritization skills with the ability to focus on multiple projects.

• Possesses a distinct global mindset, sensitive to local customs and protocols.

• Able to identify problems, research alternatives, provide solutions and/or resolve issues in a timely manner. Anticipates member/internal client needs and delivers with clarity.

• Analytical thinker with ability influence and guide appropriately. Natural curiosity and desire to learn more; proficiency and interest in applying new technologies and tools.

• Excellent verbal and written communication skills, including proof reading, with a meticulous attention to detail. Adjusts communication style appropriately to the audience.

• Professional presence, appearance, and stature to interact easily with YPO members, C-level executives and peers at all levels within the organization.

EXPERIENCE/BACKGROUND

• 5+ years of experience in a service oriented and/or account management environment.

• 3+ years of experience in indirect sales in a not-for-profit organization highly preferred.

• Experience in client relationship management (CRM) software, with Salesforce preferred.

• Proven ability of achieving targets, supporting business development and customer base.

• Successfully built strong customer partnerships resulting in high levels of customer service.

• Ability to assess market data, then design and execute multiple plans to achieve the goals.

EDUCATION/TRAINING/CERTIFICATION

• Bachelor’s degree or equivalent experience.

PHYSICAL REQUIREMENTS

• Ability to work flexible and/or extended hours as needed to accommodate members and team members in multiple time zones.

• Ability to work for extended hours at a computer screen.

• Ability to travel, domestically and internationally, without restrictions, approximately 20% per year.

EOE

YPO is an Equal Opportunity Employer. YPO takes pride in supporting a diverse workforce and demonstrates this through its policies and practices. YPO does not discriminate in recruiting, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.