The Role
Support association membership and volunteer engagement by managing membership requests, serving as staff liaison to committees, coordinating surveys and awards, maintaining databases and websites, supporting advocacy projects, and assisting with board and committee meeting preparation.
Summary Generated by Built In
Smithbucklin, a 650-person, employee-owned professional services company with more than 70 years of success serving the association market, with primary offices in Chicago and Washington, D.C., is looking for a Membership & Operations Coordinator to join our Association Management team in our Chicago office.
The Membership and Operations Coordinator plays an integral role in supporting and guiding the nonprofit volunteers and members from our client organizations.
At Smithbucklin, we embody a culture driven by optimism, ambition, expertise, and thoughtfulness, where every team member is empowered to exceed expectations and deliver exceptional results for our clients. Join us in shaping the future of association management, where our values serve as the cornerstone of our success.
What You Will Do:
- Build and sustain strong client relations through attentive detail in handling membership requests and volunteer interaction
- Serve as the primary staff liaison to select committees and task forces, providing strategic administrative and project management support to drive committee initiatives, facilitate volunteer engagement, and ensure the successful achievement of goals and deliverables
- Coordinate and support the administration of member surveys and data collection efforts, including survey development, distribution, reporting, and analysis
- Support advocacy, policy, and professional practice initiatives by monitoring relevant issues and contributing to projects that advance NSGC’s priorities
- Manage and oversee the awards recognition and mentorship programs, from application administration through recipient recognition
- Manage and coordinate the work of volunteers, vendors, consultants, and other stakeholders to achieve operational objectives and strategic priorities
- Provide administrative and project support to the client and staff team, including database maintenance and reporting
- Maintain and update association websites and online resources with current information related to programs, committees, member resources, and strategic initiatives
- Assist with the preparation of board and committee meetings
This Role Might Be for You If You…
- Exhibit strong written and verbal communication skills, with excellent attention to detail
- Have strong skills in project, time, and volunteer management
- Display the ability to both work independently and as part of a team
- Wish to take ownership of important projects and build your skills across multiple aspects of nonprofit association management
- Have a demonstrated history of handling multiple tasks simultaneously and the ability to prioritize a heavy workload
- Demonstrate exceptional customer service skills
Basic Qualifications:
- Bachelor’s degree from an accredited four-year institution
- 3-5 years of relevant professional experience, to include project or program management experience
- Proficiency with basic computer programming, including the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- You have the ability to travel 5%
Preferred Qualifications:
- Experience in a nonprofit and/or association environment
- Experience working in a cross-functional environment
Where Do You Fit?
Whether you are just beginning your career or are a mid- or senior-level professional, working at Smithbucklin will offer you countless opportunities to develop transferable skills, acquire meaningful knowledge and gain rich experiences at an accelerated pace. By working collaboratively with smart, ambitious, multi-talented, genuine and hardworking colleagues, you will build meaningful, deep and enduring relationships that will serve you well throughout your career, regardless of your chosen path. In addition, as a 100 percent employee-owned company, Smithbucklin offers all of our people - regardless of position or compensation - an equal chance to experience the fulfillment and reap the benefits of ownership. As owners, our employees control the destiny of Smithbucklin and are unified in the goal of building a great, enduring company.
Whether you are just beginning your career or are a mid- or senior-level professional, working at Smithbucklin will offer you countless opportunities to develop transferable skills, acquire meaningful knowledge and gain rich experiences at an accelerated pace. By working collaboratively with smart, ambitious, multi-talented, genuine and hardworking colleagues, you will build meaningful, deep and enduring relationships that will serve you well throughout your career, regardless of your chosen path. In addition, as a 100 percent employee-owned company, Smithbucklin offers all of our people - regardless of position or compensation - an equal chance to experience the fulfillment and reap the benefits of ownership. As owners, our employees control the destiny of Smithbucklin and are unified in the goal of building a great, enduring company.
Smithbucklin is a hybrid work environment with in-office days established as Monday, Tuesday, and Thursday. Employees will work a standard 40-hour week, with the possibility of additional hours based on project deadlines.
Smithbucklin considers several factors when determining compensation, including a candidate's recent coursework, training, experience, and certifications, among other considerations. The expected pay for this role is $59,000-$63,000.
Smithbucklin considers several factors when determining compensation, including a candidate's recent coursework, training, experience, and certifications, among other considerations. The expected pay for this role is $59,000-$63,000.
Equal Employment Opportunity
At Smithbucklin, Equal Employment Opportunity is our commitment and goal. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other protected status designated by federal, state or local law. Applicants are encouraged to confidentially self-identify when applying. Employment is contingent upon successful completion of a reference and background investigation based on position.
At Smithbucklin, Equal Employment Opportunity is our commitment and goal. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other protected status designated by federal, state or local law. Applicants are encouraged to confidentially self-identify when applying. Employment is contingent upon successful completion of a reference and background investigation based on position.
Smithbucklin will not sponsor applicants for work visas and as a precondition of employment. You must be authorized to work in the United States permanently.
Skills Required
- Bachelor's degree from an accredited four-year institution
- 3-5 years of relevant professional experience, including project or program management experience
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Ability to travel up to 5%
- Authorized to work in the United States permanently (no visa sponsorship)
- Experience in a nonprofit and/or association environment
- Experience working in a cross-functional environment
Am I A Good Fit?
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The Company
