Membership & Operations Coordinator

Smithbucklin, a 650-person, employee-owned professional services company with more than 70 years of success serving the association market, with primary offices in Chicago and Washington, D.C., is looking for a Membership & Operations Coordinator to join our Association Management team in our Washington D.C. office. The Membership and Operations Coordinator plays an integral role in supporting and guiding volunteers and members from our nonprofit and association client organizations.

At Smithbucklin, we embody a culture driven by optimism, ambition, expertise, and thoughtfulness, where every team member is empowered to exceed expectations and deliver exceptional results for our clients. Join us in shaping the future of association management, where our values serve as the cornerstone of our success.

What You Will Do:

• Build and sustain strong client relations through attentive detail in handling certification requests and volunteer interaction
• Provide administrative and project support to the client and staff team, including database maintenance and reporting
• You will take ownership of all thing’s membership, including recruitment, retention, renewals, communications, and reporting
• Serve as staff liaison to client member committees
• Coordinate and maintain financial projects, application payments, product purchases, and AP/AR
• Write and produce content for emails, e-newsletters, social media, and other electronic communications
• Maintain and update areas of the association website with current information, benefits, certification programs, etc.
• Assist with the preparation of board meetings and exhibiting at conferences

This Role Might Be for You If You…

• You demonstrate exceptional customer service skills
• You exhibit strong written and verbal communication skills, with excellent attention to detail
• You display the ability to both work independently and as part of a team
• You Wish to take ownership of important projects and build your skills across multiple aspects of nonprofit association management
• You aspire to an eventual senior leadership role managing nonprofit associations
• You have a demonstrated history handling multiple tasks simultaneously and the ability to prioritize a heavy workload

Basic Qualifications:

• Bachelor's degree from an accredited four-year institution
• 3-5 years of relevant professional experience, to include project or program management experience; in lieu of a bachelor’s degree, more than 5 years of related experience is preferred
• Proficiency with basic computer skills, including the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Teams, Zoom, etc.
• Ability to travel on average 5% of the time
• Experience working in a cross-functional environment

Preferred Qualifications:  

• Experience in a nonprofit and/or association environment
• Experience with membership or clientele in the data and/or social sciences
• Database management experience is a plus

Where Do You Fit?
Whether you are just beginning your career or are a mid- or senior-level professional, working at Smithbucklin will offer you countless opportunities to develop transferable skills, acquire meaningful knowledge and gain rich experiences at an accelerated pace. By working collaboratively with smart, ambitious, multi-talented, genuine and hardworking colleagues, you will build meaningful, deep and enduring relationships that will serve you well throughout your career, regardless of your chosen path. In addition, as a 100 percent employee-owned company, Smithbucklin offers all of our people - regardless of position or compensation - an equal chance to experience the fulfillment and reap the benefits of ownership. As owners, our employees control the destiny of Smithbucklin and are unified in the goal of building a great, enduring company.

Smithbucklin is a hybrid work environment with in-office days established as Monday, Tuesday, and Thursday.  Employees will work a standard 40-hour week, with the possibility of additional hours based on project deadlines.
 
Smithbucklin considers several factors when determining compensation, including a candidate's recent coursework, training, experience, and certifications, among other considerations. The expected pay for this role is $62,000 - $65,000

 Equal Employment Opportunity
At Smithbucklin, Equal Employment Opportunity is our commitment and goal. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other protected status designated by federal, state or local law. Applicants are encouraged to confidentially self-identify when applying. Employment is contingent upon successful completion of a reference and background investigation based on position.

Smithbucklin will not sponsor applicants for work visas and as a precondition of employment. You must be authorized to work in the United States permanently.