Membership Operations Analyst

Posted Yesterday
48 Locations
In-Office or Remote
44K-85K Annually
Junior
Fitness • Healthtech • Retail • Pharmaceutical
The Role
The Membership Operations Analyst manages relationships with medical partners, resolves transaction errors, meets operational metrics, and implements services for new clients, using strong communication and analytical skills.
Summary Generated by Built In

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

This position will be responsible for managing a book of business and representing the Integrated Accumulations Department for CVS/Caremark when working with the assigned Medical Partners/Vendors. This Analyst will be accountable for interactions with that the assigned medical partner/vendor. This Analyst will be responsible for overseeing the transactions shared between the Medical Partner and CVS/Caremark.. When there are transaction errors, this Consultant will be responsible for resolving those errors either internally or with the help of the Medical Partner. In resolving the transaction errors, this Analyst will be required to investigate and research the source of the error and correct it by using the Department’s standard processes and tools. It may also require the Analyst to partner across work streams with other internal resources to ensure the errors are corrected in a timely and efficient manner. This may include representing Integrated Accumulations on cross-functional work teams to resolve specific client issues.

This Analyst will be responsible for meeting operational metrics and providing results for their book of business to the department leadership. Lastly this Analyst will be responsible for implementing service for new clients with existing Medical Partners. This will require the Analyst to work with cross-functional Implementation teams to setup and configure the sharing of transactions within the project plan timeline.

A successful candidate will possess broad business acumen, strong relationship building and relationship management skills, tenacity to find root cause in any problem, and strong independent work management skills. Outstanding written and oral communication skills are essential, A successful candidate will need to be confident working independently, or within a team, in a dynamic and highly complex environment.

Required Qualifications

  • 1+ years of related professional work experience
  • At least 1 year of experience managing a collaborative relationship, either with internal or external partners.
  • 1+ year of experience using data to solve problems and/or process issues
  • 1+ year of advanced Microsoft Excel experience.

Preferred Qualifications

  • Analyze data and processes to identify issues and root causes.
  • Support resolution of routine business and operational issues.
  • Prioritize tasks, manage deadlines, and escalate risks as needed.
  • Collaborate with cross‑functional internal partners.
  • Operate effectively in a fast‑paced, matrixed environment.
  • Adapt to changing priorities and organizational needs.
  • Maintain high standards of integrity, accuracy, and accountability.
  • Proficient in Microsoft Office; healthcare or PBM experience a plus.
  • Bachelors Degree or Equivalent Work Experience preferred

Education

  • High School Diploma Required

.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$43,888.00 - $85,068.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

  • Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

  • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

  • Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 04/08/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Top Skills

Excel
MS Office
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The Company
HQ: Woonsocket, RI
119,959 Employees
Year Founded: 1963

What We Do

CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.

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