Membership Manager

IMPORTANT APPLICATION INSTRUCTIONS:

• Upload Resume or Curriculum Vitae for automatic population of information to the application.
• The contact information, work experience, and education listed on your Resume/CV will be parsed and input into your Montclair application.
• Review information and double-check all fields containing information that the system parsed – the software is intelligent, but you need to verify that the data is accurate.
• In the “My Experience” section, you will find a Resume/CV upload option where you can submit your cover letter and all other supporting documents.

Note: If you have an expansive CV, we recommend that you apply manually and only include the positions you have held in the last ten (10) years. You will then be able to attach your Resume/CV, as well as all other supporting documentation in the "My Experience" section of your application.

Job Description

SUMMARY:

Reporting to the Audience and Marketing Director, the Membership Manager manages day-to-day membership operations for NJ PBS, including membership acquisition, renewal campaigns, donor stewardship, and database management. The Membership Manager works to grow and retain NJ PBS's member base as a core revenue and community engagement function.

NOTE: Hiring is contingent upon the execution of the contract between the State of New Jersey and Montclair State University.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Serve as the lead champion to grow NJ PBS’s membership program, bringing innovative ideas, excitement, and a focus on sustaining members to the operation. 

• Execute day-to-day membership operations, including processing gifts, renewals, and acknowledgments.

• Develop an executive sustainer (recurring giving) conversion and retention strategies.

• Manage the membership database (CRM) and ensure data accuracy.

• Coordinate on-air pledge drives in collaboration with production and programming staff.

• Develop and execute direct mail, email, and digital membership campaigns.

• Implement member stewardship programs including benefits fulfillment, thank-you calls, and member events.

• Track membership KPIs and report them to the Audience and Marketing Director.

• Manage relationships with telemarketing and fulfillment vendors.

• Respond to member inquiries and resolve issues.

• Coordinate with finance on gift reconciliation and reporting.

• Assist with grant reporting for funders related to membership metrics.

• Perform other duties as assigned.

• Management retains the right to add or change job duties at any time.

QUALIFICATIONS:

REQUIRED:

• Bachelor's degree from an accredited institution in a related field.

• Minimum of three years of professional experience in membership management, nonprofit fundraising, donor relations, or a related field. 

• Proficiency with membership or donor management CRM systems.

PREFERRED:

• Experience managing pledge drive operations at a public media station.

• Familiarity with Allegiance, Salesforce, DonorPerfect, or comparable CRM platforms.

• Knowledge of FCC fundraising reporting requirements.

PROCEDURE FOR CANDIDACY:
Applicants should include a resume and cover letter describing how their background, skills and education match the needs of the University. When applying, please take a moment to carefully read and follow the steps in the application instructions.
 

Salary Range

The position may also be eligible for comprehensive benefits, including health insurance, retirement plans, and tuition assistance. For further details, please visit: https://www.montclair.edu/human-resources/benefits/   

Montclair State University considers factors such as, but not limited to, scope and responsibilities of the position, candidate’s relevant work experience, education, skills, and internal equity, when extending an offer.

Salary offers for internal employees who are part of a collective bargaining unit (CBU) and are applying to a position that is within a CBU will be determined in accordance with contractual provisions. 

Department

Position Type

Contact Information:

For questions or concerns, please contact Human Resources' Workday Recruiting Support at 973-655-5000 (Option 2), or email [email protected].

Inclusion Statement

Montclair State University values access and educational excellence. We are committed to an environment of diverse perspectives which ensures that graduates will be civically engaged, committed to democracy, and prepared to thrive as global citizens. We foster a community that promotes varied experiences and voices. We seek applicants who will contribute diverse ideas and perspectives and who value an environment that promotes educational growth and advancement for all.

EEO/AA Statement

Montclair State University is an Equal Opportunity/Affirmative Action institution with a strong commitment to diversity.

Additional information can be found on the website at 
www.montclair.edu/human-resources/about-us/eo-aa-and-diversity/

Title IX and 34 C.F.R. 106 Policy

Montclair State is required by Title IX and 34 C.F.R. 106 not to discriminate on the basis of sex or gender, and does not discriminate on the basis of sex or gender in the operation of education programs and activities.  The requirement to not discriminate on the basis of sex or gender in the operation of education programs and activities extends to admission and employment. For further details, please visit: https://www.montclair.edu/human-resources/job-seekers/