About Jumeirah
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
About Jumeirah Carlton Tower
Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop health club and spa with one of London’s largest naturally lit swimming pool.
About The Job
An opportunity has arisen for a Membership Manager to join the Spa and Gym team at Jumeirah Carlton Tower.
The main duties and responsibilities of this role
- Drive membership sales by converting enquiries into memberships through personalised consultations, club tours and tailored wellness recommendations.
- Build and maintain strong relationships with members, delivering a personalised luxury experience while implementing effective retention and engagement strategies.
- Manage membership administration, including contracts, renewals, billing enquiries, CRM records, reporting, and ensuring all member information is accurate and up to date.
- Support the day-to-day operation of The Peak by overseeing the club in the absence of Duty Managers, ensuring exceptional service standards, operational efficiency and adherence to health and safety procedures.
- Collaborate with Spa, Fitness and Hotel teams to promote memberships, coordinate member events and contribute to achieving departmental revenue and guest satisfaction targets.
- Monitor membership performance, prepare sales and operational reports, identify opportunities for continuous improvement and support the Spa, Fitness & Wellness Director with administrative and commercial projects.
About You
The ideal candidate for this position will have the following experience and qualifications:
- Previous experience in membership sales, luxury hospitality, health clubs or premium fitness environments.
- Proven ability to achieve sales targets while delivering exceptional customer service and member engagement.
- Strong organisational and administrative skills, with experience managing CRM systems, reporting and operational processes.
- Confident leading daily operations and making sound decisions in the absence of Duty Managers, ensuring a seamless guest and member experience.
- Excellent communication skills, a proactive approach and a genuine passion for luxury hospitality, wellness and team collaboration.
About the Benefits
At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.
Benefits include-
Supportive and inclusive work environment
Access to Learning & Development programmes and clear career pathways
Opportunities for internal mobility within our global network
Colleague discounts on food, beverage, and hotel stays worldwide
Health care and insurance benefits
Competitive salary + excellent service charge
Extra holiday for significant Birthdays (21.30.40. etc.)
Jumeirah perks website access – discount
Dry cleaning of uniform or Business attire
Meals on duty
Jumeirah is committed to a respectful and inclusive recruitment process. Harassment, sexual harassment, discrimination, bullying or any other inappropriate behaviour by or towards any person involved in the recruitment process including candidates, interviewers, recruitment agency staff, assessors and other third parties will not be tolerated and may result in immediate removal from the recruitment process and such further action as Jumeirah UK considers appropriate.
Skills Required
- Previous experience in membership sales, luxury hospitality, health clubs or premium fitness environments
- Proven ability to achieve sales targets while delivering exceptional customer service and member engagement
- Strong organisational and administrative skills, with experience managing CRM systems, reporting and operational processes
- Confident leading daily operations and making sound decisions in the absence of Duty Managers
- Excellent communication skills, proactive approach and passion for luxury hospitality, wellness and team collaboration
What We Do
Dubai Holding is a diversified global investment company that continues to power Dubai’s growth across 10 key sectors, including real estate, hospitality, leisure & entertainment, media, ICT, design, education, retail, manufacturing & logistics and science. Since 2004, we have made strides with an effective strategy aimed at supporting an innovation-driven, knowledge-based economy. This is in line with Dubai’s long-term ambition of becoming a leading global hub for business and tourism. Follow our journey as we invest in making a lasting impact on Dubai, its people and our economy #ForTheGoodofTomorrow .
