Membership Coordinator

This position pays hourly wage plus commission distribution and/or gratuities in accordance with company policy.

Flying Horse Resort and Club, located in the heart of Colorado Springs, is a premier destination for luxury, comfort, and world-class hospitality. Our resort offers an exceptional experience with top-notch amenities including two championship golf courses, luxury hotel, state-of-the-art fitness club, rejuvenating spa, fine dining options, and more.

Our Flying Horse team is composed of dedicated professionals who strive to deliver unparalleled service to our guests. We value diverse skill sets and experiences, as they contribute to our dynamic and vibrant work environment. We're continually seeking to expand our team with individuals who have a passion for hospitality and a commitment to creating memorable experiences for our guests.

Join us at Flying Horse Resort and Club, your success starts now.

ROLE & RESPONSIBILITIES: 

Supports the essential functions of the Membership Department by promoting a strong, consistent, and successful brand presence.

• Conduct tours of The Club for prospective Members
• The ability to quote Membership pricing and initiation fees
• Input member information into Jonas and prospective member information into HubSpot
• Create and maintain membership files: confirming all documents are complete/signed, files are submitted to accounting, acceptance letters are signed by the General Manager and copies are mailed to the Member
• Prepares monthly list of new, and resigned, members and distributes to all department heads
• Attend member functions
• Create and edit newsletters, weekly Monday emails, manage website and mobile app content, and work with department heads to highlight departmental operations online  
• Prepare prospective member packages for club tours
• Monitor inventory for membership plan documents and other office materials, notifying Membership Director when additional supplies are needed
• Assist with membership and marketing projects
• Maintain a firm understanding of all departments and the services they offer
• Understand all Club policies and procedures
• Maintain a working knowledge of safety and security procedures
• Other duties as assigned by the Membership Director

QUALIFICATIONS & EDUCATIONAL REQUIREMENTS:

• An Associate’s Degree or comparable experience
• Ability to use Microsoft Office Suite, as well as the ability to learn new programs
• Must have strong communication and interpersonal skills
• Must be detail oriented, accurate and possess good organizational abilities and be capable of handling multiple tasks simultaneously
• Graphic design experience or training is preferred but not required
• Ability to work evenings, holidays and weekends on an as needed basis

ADDITIONAL NOTES:

Employee must possess exceptional customer service skills and strong oral and written communication skills. Must demonstrate a proficiency in dealing with members and fellow employees under circumstances requiring tact and diplomacy. Must possess the ability to work effectively under time deadlines.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

BENEFITS FOR FULL TIME JOBS:

Flying Horse Resort & Club offers a comprehensive benefits package, including medical, dental, and vision insurance; company-paid life insurance; and short-term and long-term disability coverage and paid time off. Additionally, we provide a 401(k) retirement plan with an employer match. All benefits are subject to the terms of the applicable plan documents, including eligibility requirements and waiting periods, as required by law.