Membership Coordinator

Description

We are an all - inclusive organization joined together by a shared commitment to nurturing the potential of kids, promoting healthy living and fostering a sense of social responsibility. As a growing, mission focused, and future-oriented association of YMCAs, the Metro YMCA of the Oranges has an exciting opportunity for a highly motivated, mission-driven, candidate to join our team.Under the general direction of the Membership Director, the Membership Coordinator is responsible for Welcome Center duties, including training and onboarding of new staff, connection for new members and engagement for all members. 

Requirements

   ESSENTIAL FUNCTIONS:

• Maintain a friendly and professional environment of member service as priority one.
• Provide a high level of service to prospective and current members in person, by telephone and via email.
• Conduct Cause Driven tours for potential new members using a consultative approach, determining needs and offering solutions.
• Execute the process for Staff onboarding.
• Prepare and maintain accurate membership accounts, assist the Membership Director with membership changes, holds and cancellations.
• Communicate effectively with all members, build and maintain relationships with the community, businesses, and organizations.
• Ensure that staff understands and complies with all personnel and other policies.
• Assist the Membership Director with staff scheduling and coverage.
• As a member of the leadership staff, share responsibility for the administration of success for the overall Branch performance and help maintain a positive image for the YMCA.
• Assist in organizing membership events at the YMCA (Member Appreciation, Open Houses, etc.) and coordinates registration, staffing and promotional items for community.
• Serve as leader on duty in absence as director to ensure building safety and child protection by completing the hourly quick check. Troubleshoot member issues as needed. 
• Participate in, support the Annual Campaign, and play a leadership role in the campaign efforts.
• Participate in workshops, trainings and seminars that will enhance professional growth.
• Carry out aspects of the current strategic plan applicable to position.
• Participate in required Branch and Association-wide activities and events.
• Participate on staff committees and quality teams as requested or necessary.
• Articulate and model YMCA’s four core values of Caring, Honesty, Respect and Responsibility.
• Perform other job-related duties.

Qualifications/Requirements: 

• BA/BS in Management, Marketing, Communications or related field or equivalent experience.
• Minimum of 4 years of related experience in membership/customer service, sales and/or marketing.
• Experience in staff supervision and leadership.
• Knowledge of Membership practices and quality program development.
• Excellent financial skills and ability to maintain confidential materials.
• Excellent written and oral communication skills.
• Superior interpersonal skills.
• Strong time management and organizational skills.
• Computer proficiency.
• Ability to build relationships with community leaders in an effort to develop membership growth.
• Ability to maintain professionalism and confidentiality at all times

Benefits: 

We offer a competitive compensation and benefits package, which includes medical, prescription, dental, and vision coverage. We also offer generous paid time off (PTO), paid sick leave, paid holidays, a legal plan, long-term disability, life insurance, 12% retirement benefits upon eligibility, a 403 (b) plan, an employee assistance program, professional development opportunities, Metro Y program discounts, and complimentary use of YMCA facilities. Full-time employees may be eligible for the Public Service Loan Forgiveness (PSLF) program.