Membership Consultant

Job Title: Membership Consultant

Department: Fitness

Reports to: Fitness Director

Job Type: Non-Exempt

Arch Amenities Group

Wellness-driven. Hospitality-focused.

Worldgate Athletic Club & Spa - Experience elevated fitness and wellness with 110,000 square feet of fitness, aquatics, tennis, spa and wellness amenities. From state-of-the-art equipment to a large gymnasium to all new locker rooms to a full kid’s club, Worldgate Athletic Club & Spa is amenity rich. Expert personal trainers, group exercise instructors, and spa therapists offer the latest in well-balanced health. Apply today and join our team!

Arch Amenities Group is the leading provider of amenity management, consulting, and wellness services for commercial real estate, residential communities, and hospitality properties. Formed through the strategic acquisition of top hospitality and wellness-led providers, Arch brings together decades of experience and forward-thinking innovation to deliver unmatched lifestyle and hospitality experiences.

We partner with owners, operators, and developers to transform spas, fitness centers, meeting and event spaces, pools, clubs, and residential amenities into vibrant destinations that foster connection, wellness, and belonging. Our mission is to create spaces where people thrive.

With a North American footprint, a diverse client portfolio, and a highly trained service team, we help properties unlock the full potential of their amenity spaces by improving satisfaction, increasing retention, and driving ROI through thoughtful programming, operational excellence, and seamless service.

The Arch in our name reflects the connections we build between people and spaces, guests and experiences, and teams and technology. Everything we do is designed to create lasting value and measurable impact.

If you're looking to grow with an organization that leads in hospitality, wellness, and lifestyle services, Arch is a place to do what you love and build a career with purpose. Join the team shaping the future of the amenity experience.

Job Summary: 

The Membership Consultant is responsible for generating and maintaining a high-quality membership base. This role focuses on lead generation, prospecting, sales presentations, and supporting member retention efforts. The ideal candidate is energetic, goal-oriented, and thrives in a client-facing, fast-paced environment.

Key Responsibilities:

• Provide engaging and informative facility tours to prospective members.
• Conduct telephone outreach, follow-up, and other lead generation efforts.
• Complete new member paperwork and process membership additions or cancellations.
• Assist in executing member retention initiatives.
• Collaborate on promotional materials and assemble member welcome packets.
• Coordinate facility usage for rentals and ensure appropriate staffing.
• Communicate updates and concerns with the front desk staff.
• Maintain a clean, safe, and organized work area.
• Attend required trainings and team meetings.
• Enforce facility rules and guidelines professionally and tactfully.
• Demonstrate punctuality and dependability.
• Perform other duties as assigned.

Qualifications:

• High school diploma or GED required.
• Sales experience in a service-oriented industry strongly preferred.
• Effective communication, promotional, and customer service skills.
• Ability to prospect, build relationships, and close sales.
• Strong organizational and time management abilities.
• Adaptability and composure in high-pressure situations.
• Energetic, enthusiastic, and motivational personality.
• Professional demeanor, appearance, and discretion.
• Ability to take initiative and work independently.
• Strong team player with a collaborative attitude.
• Ability to lift up to 25 lbs and perform physical tasks including standing, walking, stooping, bending, and reaching.
• Availability to work varied shifts including nights, weekends, and holidays.

Essential Function

Seldom

Occasionally

Frequently

Stationary Position -- Sitting or Standing

X

Active Position -- Walking, jogging, running

X

Use of hands/fingers -- Operate, Use, Inspect, Place, Detect, Position, Prepare, activate

X

Climb/Balance -- Stairs, ladders, ropes, equipment, beams

X

Stoop/kneel/crouch or crawl -- Position self, move

X

Talk/hear -- communicate, detect, converse with, discern, convey, express oneself, exchange information

X

See -- Detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assess

X

Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or less

X

Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or more

X

Exposure to -- Exposed, work around, chemicals, odors, smells, noise, indoors or outdoors, heat, cool.

X

DISCLAIMER

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and/or add duties to reflect these changes. The Employer retains the right to change or assign other duties to this position.

Arch Amenities Group, LLC is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Arch Amenities Group, LLC is also committed to working with and providing reasonable accommodation to individuals with disabilities. Please let your recruiter know if you need accommodation at any point during the interview process.