Meeting Manager

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

The ideal candidate will be a guide in Event Management Operations and would be looking to improve the level of account management in their experience portfolio. This candidate is a driven individual who thrives with providing excellent service to clients and exceeding internal and external expectations. They have outstanding administration and time management skills and work in an efficient and practical manner.

What You’ll do on a Typical Day

• Working with client local collaborators to integrate global process mandates and requirements into locally achievable and effective processes
• Map and identify complimentary and contradictory processes in existing and future process maps from a local market perspective
• Integrate and connect all aspects of process from approvals, routing, technology, payments, compliance and reporting in addition to operational service excellence
• Working with operations teams to translate agreed process into SOP’s
• Drive internal and external team engagement, education and training to ensure maximum understanding, adherence and returns on identified process and SOP’s
• Handle all internal and external relationships with key collaborators at a local market level
• Represent local perspectives on the global team to ensure alignment on program objects and deliverables.
• Ongoing key operational client contact – act as the key client contact for program including proposal creation and presentation, contracting, regular WIP reviews, ongoing engagement and critical issue as needed
• Ongoing Leadership and Management of support teams and/or coordinator(s) to delivery best results
• Source, Negotiate, Contract and Handle all vendors / suppliers for the meeting on clients’ behalf and ensuring quality services at efficient rates.
• Build, design and lead all aspects of the program (food and beverage, activities, transport, theming etc)
• Attendee Management and associated aspects (initiations, itineraries, rooming lists, special needs, dietary requirements, attendee communications etc)
• Coordinate, or handle, the air ticketing team for the event for detailed operations and client facing engagement
• Build and Handle the initial, negotiated, working and final budgets throughout the program in an accurate and timely manner
• Proactive management of event, and account, profitability
• Full financial reconciliation post event within defined SLA parameters

What We’re looking for:

• Minimum of 5 years shown event management experience
• Confirmed understanding of Strategic Meetings Management and the key components of a program
• Must be proficient in Microsoft software including word, excel and PowerPoint applications
• Proficient in Events Software, i.e. EventsPro, Starcite, Cvent or similar
• Ability to work within budgetary parameters, meeting critical deadlines, and prioritise multiple projects simultaneously.
• Excellent communication skills, written, oral and interpersonal are crucial with ability and present and engage at a senior stakeholder level
• Ability to work with the corporate clients to develop programs, including destination selection, site inspections, negotiations, costing and onsite management through final billing.
• Should be flexible, detail oriented and able to work in pressure. 
• Comfortable working both independently and as part of a team
• Estimated travel – approximately 20%
• Advanced diploma or university degree in hospitality, tourism, marketing or a related field. 
• Knowledge / Experience in Group Air, Transient Ticketing
• Understanding of the pharmaceutical industry considered an advantage

Location

Hong Kong

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!