MEET EMEA Service Center Analyst (English & other European Languages)

ROLE SUMMARY
The Europe, Middle East, and Africa (EMEA) Meetings, External Engagements, & Travel (MEET) Analyst position is responsible for processing MAPP (My Anti-Corruption Processes and Policies) transactions through the receipt, processing, and post completion quality and compliance checks.
This Analyst will demonstrate accountability and integrity in the face of challenge and respond to change with agility, optimism, and innovation. They will collaborate cross-functionally as appropriate.
This role will be based in Thessaloniki, Greece and work with the payments team, regional sourcing team, and other COEs as appropriate. The Analyst will report directly to the EMEA MEET Operations Manager.

• Receive, review and document all transactions coming into the Service Center
• Closely monitor any Meeting Planning Agencies (MPAs) assigned to transaction, ensuring that the logistics actions for the events are completed in accordance with SLAs (Service Level Agreements) and to the quality expected from Pfizer
• Ensure assigned My Anti-Corruption Processes and Policies (MAPP) transactions are compliant with MAPP policy, Country Annex, Country Profile, MEET Standards and are properly documented across MEET systems.
• Detailed review / submission of all MEET data/submissions to ensure accuracy
• Responsible for completing compliance check list of compliance activities
• Ensure that contracts and letters for MEET transactions are reviewed and signed appropriately
• Create and execute healthcare contracts for external healthcare professionals, ensuring fair market value is accurate (per FMV calculator) and the healthcare provider (HCP) is qualified (CV review)
• Work with market colleagues or business leaders to identify MAPP / HCP related transaction and support field force as needed with applicable meetings
• Work with Business to resolve any errors, issues, or rejections resulting from transaction review
• Perform exception remediation as needed
• Collect audit support and documentation review for transaction
• Post-event reconcile budget / plan to outcome
• Complete other close-out activities as needed
• Support payment and processing activities as needed including getting account info, vendor maintenance, meeting PO, card management, down payments, and individual logistics payments

BASIC QUALIFICATIONS

• Minimum of bachelor's degree in Business, Finance, or a related discipline
• Up to 2 years of experience in compliance, and customer focused operations with significant volumes and risk (incl. audit and/or finance experience)
• Fluency in English is a must; any additional European language preferred
• Strong written and verbal communication skills enabling effective communication with all levels of management
• Proficiency in PC skills (MS Excel, Word, PowerPoint) required
• Ability to balance demand from multiple stakeholders
• Good organizational skills to coordinate and manage multiple priorities
• Strong customer service skills and mindset
• Understanding of accounting terms and financial cycle
• Understanding of compliance/financial controls
• Strength with multitasking and ensuring accurate detail
• Ability to work under pressure and to handle several projects at once
• High level of self-motivation, energy and flexibility
• Strong interpersonal and organizational skills

PREFERRED QUALIFICATIONS

• Experience with accounting or compliance/audit transactions, preferably in a shared service with strong compliance controls
• SAP / Ariba experience preferred
• Previous experience with pharmaceutical companies
• Understanding of MAPP Policy terms and healthcare compliance policies
• Experience with Foreign Corrupt Practices Act transactions prefe rred
• Strong compliance experience and financial or audit controls background.
• Strong technical skills in managing transactions within a global system
• Demonstrated ability to work as a team: the ability to influence and collaborate with peers to achieve meaningful outcomes and create business impact
• Comfort with ambiguity, anticipates changes, and influences direction of innovative operational strategies
• Highly focused on customer service

Please apply by sending your CV and a motivational letter in English
Purpose
Breakthroughs that change patients' lives... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.
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One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.
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Equal Employment Opportunity
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Disability Inclusion
Our mission is unleashing the power of all our people and we are proud to be a disability inclusive employer, ensuring equal employment opportunities for all candidates. We encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments to support your application and future career. Your journey with Pfizer starts here!
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