MedSpa Clinic Manager

Serenity Aesthetics & Wellness

About us

As one of the first Medical Spas in San Francisco, Serenity Aesthetics & Wellness has a long-standing tradition of delivering exceptional outcomes to clients.  We pride ourselves on creating a warm and welcoming environment for both our clients and our team. We believe that a positive and supportive culture is essential to providing exceptional care and service to our clients. Our team is made up of individuals who share a passion for personalized care and are committed to delivering natural and conservative results while prioritizing education, ethics, and professionalism. We value collaboration, open communication, and mutual respect, and strive to create a workplace where everyone feels valued and supported.  Note that Serenity Aesthetics & Wellness has two locations (SF and Burlingame) and this role will be primarily focused on the SF location.

Job Summary:

The Clinic Manager will oversee the day-to-day management and administrative operations at our San Francisco location.  Responsibilities include liaising with clients and healthcare professionals, managing budgets, managing staffing, and implementing procedures to enhance client care and efficiency of business operations.  You will partner with the Director of Operations to ensure the clinic's overall success. The right candidate will be equally adept in delivering excellent client service and using critical thinking skills to solve problems.

Duties/Responsibilities:

Culture Leader and Staff Management:

• Foster a positive and supportive team culture that emphasizes collaboration, professionalism, and client-focused care.
• Manage the administrative and clinical staff schedule to ensure sufficient coverage and efficient operations.
• Address staff performance concerns and implement performance improvement plans when necessary.
  

 Policies and Procedures (Compliance):

• Implement necessary policies and procedures to maintain compliance with applicable laws and regulations.
• Ensure the clinic operates by the company’s high standards and guidelines. 
  
  

 Financial Management:

• Partner with the Director of Operations to oversee the clinic's budget, monitoring expenses and revenue to ensure financial stability and growth.
• Manage inventory, including ordering critical medical products (neurotoxins, fillers, etc.) and general supplies to maintain sufficient stock levels.
• Help oversee the maintenance and repair of clinic equipment, ensuring that all medical devices are in proper working condition to provide safe and effective treatments.
  
  

Marketing and Advertising:

• Collaborate with the Director of Operations and marketing support team on marketing and advertising campaigns to ensure effective use of various channels, such as online platforms and local advertising.
  

Continuous Improvement:

• Identify areas where the clinic's processes can be improved and develop strategies to address these areas.
• Always use good judgement. 

Required Skills/Abilities: 

• Ability to lead and motivate a large team (15+)
• Strong customer service orientation
• Excellent written and verbal communication skills
• Outstanding organizational and time management skills
• Strong knowledge of aesthetic services and offerings
• Proficient in Microsoft Office Suite or similar software

Education and Experience:

• Experience in managing a healthcare facility or similar business with more than ten employees. 
• Experience in client facing roles with a strong focus on delivering outstanding customer service. 
  

Additional Information:

• Competitive compensation including salary and bonus potential
• Discounts to products and services offered in the clinic

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times