Are you willing to contribute to the management of the various applications for the Investing customers of NN? Do you want to make an impact by ensuring that our customers can always rely on reliable and accurate product information? Working together with your team to ensure that our customers always have the right insights online? And make the management of our Investing customers easier? Then we are looking for you!
As a Business Analyst, you ensure that our customers are optimally and efficiently supported in our business processes through information provision. You are a link between the business, our IT organization, and third parties. You manage various applications and processes. You advise and inform the user organization and test new and existing functionalities. You understand the Investing processes, can answer stakeholders' questions, and enjoy delving into and solving incidents.
Do you want to be the link between business and IT, manage applications and processes, solve incidents, and work well in a multidisciplinary team? Then we are looking for you!
What you are going to do
You will work within the domain of Secure & Reliable Products. Here we manage the digital portals of our Investing customers. Thousands of mutations take place here annually, and you will ensure that these run as smoothly as possible. If a mutation or process gets stuck, you will solve it and also suggest process improvements or solutions to prevent such problems in the future. You understand how important management and reliability is, and you do everything to ensure that our customers and users have a stable and fast digital experience.
As a Business Analyst, you have the following tasks:
- You resolve questions and incidents regarding our Investing products within agreed timelines
- You inform both users and stakeholders about the incident's priority and expected resolution times
- You test new/modified functionalities and Europort+ releases
- You automate monitoring to quickly identify disruptions in service delivery and possibly prevent them in the future
- You automate repetitive operational tasks to work more efficiently
- You participate in our Scrum rituals (sprint planning, daily stand-ups, refinement, and retro)
What we offer you
NN invests in an inclusive, inspiring work environment and in skills and competences for the future. We match this with employee benefits that are in line with what is needed today and in the future. This way, we offer our employees the opportunity to get the best out of themselves. We offer you:
- Salary between €4.092 en €5.846 depending on your knowledge and experience
- 13th month and holiday allowance are paid with your monthly salary
- 27 vacation days for a 5-day working week and one Diversity Day
- A modern pension administered by BeFrank
- Plenty of training and learning opportunities
- NS Business Card 2nd class, which gives you unlimited travel, also privately. Do you prefer to travel with your own transport? Then you can declare the kilometers travelled
- Allowances for setting up your home office and for internet use
Who you are
We are looking for someone who:
- Has at least a Bachelor's degree
- Ideally has knowledge and experience in the financial sector, with specific knowledge of investing
- Is familiar with the Agile way of working
- Has basic knowledge of SQL data and scripting
- Has experience with/knowledge of ITIL processes
- Has experience with test automation
- Is up for a challenge, enjoys working collaboratively, and likes to work intensively with both their own team and colleagues from other departments
Who you will work with
You will be part of the domain of Secure & Reliable Products. Within this domain, you will work in the Investing team. This team is responsible for a large part of the operational tasks for our Investing products. The team also ensures that the Investing products comply with relevant laws and regulations. The Investing team has in-depth expertise and a drive to ensure that the business keeps running smoothly. The team includes not only business analysts but also IT engineers and product specialists. Together, they have extensive experience in managing applications.
We work hybrid at NN. Together with your team, you determine where, when, and how you work. The team works two days a week in the office. The location of this position is at Haagse Poort in The Hague.
Any questions?
If you have any questions about the job, you can reach out via email to Hilde Diemel, Talent Acquisition Specialist via [email protected].
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What We Do
NN Group is an international financial services company, active in 11 countries, with a strong presence in a number of European countries and Japan. Our roots lie in the Netherlands, with a rich history of more than 175 years. With our 16,000 employees, NN Group provides retirement services, pensions, insurance, banking and investments to approximately 19 million customers. NN Group includes Nationale-Nederlanden, NN, ABN AMRO Insurance, Movir, AZL, BeFrank, OHRA and Woonnu. NN Group opened for trading on 2 July 2014 on Euronext Amsterdam under the symbol ‘NN’ after its initial public offering (IPO). For more than 175 years, our company has merged, grown and changed, but the core of who we are has remained the same. At NN Group, we put our resources, expertise, and networks to use for the well-being of our customers, the advancement of our communities, the preservation of our planet, and for the promotion of a stable, inclusive, and sustainable economy. Our purpose is to help people care for what matters most to them. Because what matters to them matters to us.
