We are looking for Media & Social Monitoring Analysts to join our 24/7 Monitoring Command Centre.
This role focuses on continuous monitoring, issue identification, and disciplined escalation across social media and traditional media channels.
This is not an insights or reporting role. It is an operational monitoring role requiring consistency, attention to detail, and comfort working rota-based shifts.
What you will do- Monitor social media and traditional media channels continuously
- Identify and flag relevant coverage based on defined criteria
- Apply structured triage frameworks to assess potential risk
- Document issues accurately with links, screenshots, and summaries
- Escalate issues promptly according to SOPs
- Complete clear shift handovers
- Follow monitoring and escalation templates strictly
- Work as part of a global, follow-the-sun team
Requirements
- Fluent, professional-level English (written and spoken)
- Prior experience in media monitoring or social listening
- Familiarity with monitoring tools such as Talkwalker, Brandwatch, Meltwater, Cision, Lexis Nexis, or similar
- Comfortable working night shifts, weekends, and rotating schedules
- Strong attention to detail and documentation
- Able to follow structured processes and escalation rules
- Calm, reliable, and consistent under pressure
- Experience monitoring crisis or high-risk topics
- Exposure to legal, financial, healthcare, or corporate reputation monitoring
Benefits
- Work as part of a global monitoring command centre
- Clear expectations, structured workflows, and strong team support
- Long-term, stable role with training provided
- Opportunity to work on high-profile international clients
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What We Do
Through human-led social data analysis across 100+ languages, and with offices around the world, we deliver deep consumer insights that bring our global clients closer to local audiences. Agencies and Enterprises of all shapes and sizes rely on us for our global and multilingual social listening expertise, and the advantage this brings to their business. With clients across a wide range of sectors, we specialise in Pharma & Life Sciences, FMCG, Consumer Electronics and Entertainment. Having our teams on the ground around the world gives us unprecedented access to local data sources in hard-to-reach markets, and the team skilled in generating social intelligence to deliver truly actionable insights at a global scale. As a social-first insights agency, we recognise that the value of global social listening lies in the impact data driven-decisions can make – and the cultural relevance required to make them actionable. Our approach ensures we do not apply truisms across all markets; rather than trying to fit data into a templated set of predefined results, our methodology allows for new discoveries and nuanced cultural and linguistic differences to emerge. Combined with the experience and capability of our analysts, who combine a passion for cultural trends with unmatched expertise in the latest technologies, this breadth of data provides a significant depth of insight that goes beyond positive and negative sentiment. Gaining a deeper layer of understanding and putting it in context allows our clients to better understand the concerns and preferences of their stakeholders to create more effective strategies and communications. We can deliver a little or a lot according to our client’s business needs, from running global social listening projects to providing strategic recommendations across multiple markets, channels or platforms, including owned social platform analytics and additional datasets to put social conversations in context
