The Role
Validate, process, and QA dance video/photo media using custom software; manage uploads and data transfers; provide remote technical support to in-field photographers via Slack and TeamViewer; monitor live streams and ensure media meets codec/bitrate/compression specifications while maintaining database integrity and fast turnarounds.
Summary Generated by Built In
Company Overview:
DanceBUG is the world's top dance media production company, capturing and preserving memories for dancers, studios, and competitions worldwide. Through innovative technology and a dedication to exceptional service, we bring high-quality, professional media to the dance community. If you’re tech-savvy, detail-oriented, and passionate about media production, this remote position might be the perfect fit for you!
Position Overview:
The Media Quality & Support Specialist plays a key role in ensuring the quality and integrity of DanceBUG’s media. From validating and processing dance videos and photos to providing technical support to our in-field photographers and videographers, you’ll ensure every piece of media meets our high standards. Using custom software, you’ll troubleshoot, monitor, and deliver quality content with quick turnaround times.
Key Responsibilities:
Media Management & Quality Control
Media & Technology Skills
Why Join DanceBUG?
DanceBUG is a leader in the dance media industry because we’re passionate about the communities we serve and the memories we preserve. Join our team to help deliver exceptional media and service to dancers and their families around the world!
DanceBUG is the world's top dance media production company, capturing and preserving memories for dancers, studios, and competitions worldwide. Through innovative technology and a dedication to exceptional service, we bring high-quality, professional media to the dance community. If you’re tech-savvy, detail-oriented, and passionate about media production, this remote position might be the perfect fit for you!
Position Overview:
The Media Quality & Support Specialist plays a key role in ensuring the quality and integrity of DanceBUG’s media. From validating and processing dance videos and photos to providing technical support to our in-field photographers and videographers, you’ll ensure every piece of media meets our high standards. Using custom software, you’ll troubleshoot, monitor, and deliver quality content with quick turnaround times.
Key Responsibilities:
Media Management & Quality Control
- Ingest, validate, and organize video and photo data from dance competitions and recitals.
- Use custom software to label, set in/out points, convert, and upload media files.
- Perform quality assurance to ensure all media meets specifications for video codecs, bitrates, and compression.
- Serve as the primary contact for in-field photographers and videographers, providing support via Slack and phone.
- Use TeamViewer and other remote tools to troubleshoot and resolve equipment or software issues on location.
- Monitor live streams for quality and ensure smooth, timely starts.
- Efficiently manage data transfers, FTP uploads, and file organization for easy access and retrieval.
- Address and resolve data entry issues to maintain database integrity.
Media & Technology Skills
- Solid knowledge of video, audio, and photo formats, including file conversions and compression settings.
- Basic familiarity with camera operations (Canon XA15 and DSLRs preferred) and experience with video editing software (Adobe Premiere a plus).
- Strong proficiency with software tools such as Slack, TeamViewer, Microsoft Office, Teams, and SharePoint.
- Strong communication skills for assisting in-field staff with troubleshooting in real time.
- Ability to diagnose and resolve media equipment issues and software problems.
- Reliable high-speed internet connection to support frequent file transfers and content uploads.
- Exceptional attention to detail and ability to handle time-sensitive tasks under pressure.
- Highly organized with a strong ability to prioritize and meet deadlines.
Why Join DanceBUG?
DanceBUG is a leader in the dance media industry because we’re passionate about the communities we serve and the memories we preserve. Join our team to help deliver exceptional media and service to dancers and their families around the world!
Skills Required
- Knowledge of video, audio, and photo formats, file conversions, and compression settings
- Experience with media quality assurance for video codecs, bitrates, and compression
- Proficiency with Slack, TeamViewer, Microsoft Office, Teams, and SharePoint
- Ability to diagnose and resolve media equipment and software issues remotely
- Strong real-time communication skills for supporting in-field staff
- Reliable high-speed internet connection to support frequent file transfers and uploads
- Familiarity with camera operations (Canon XA15 and DSLRs)
- Experience with video editing software (Adobe Premiere)
- Experience managing data transfers, FTP uploads, and file organization
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The Company
What We Do
DanceBUG Inc. is a leading dance media production company and software suite providing comprehensive solutions for dance competitions and studios, including registration, scheduling, tabulation, and video adjudication. They utilize industry-leading technology and innovation to capture live dance competitions and recitals across North America, preserving lifelong memories for dancers, their families, and studios through their private access website and mobile applications.
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