Join Us!
At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!
As the Media Implementations Senior Associate, you will be responsible for being the day-to-day point of contact for all YouTube advertising campaigns. They plan, coordinate, implement, and collect assets for advertising campaigns, ensuring that campaigns go live on time without any hiccups.
Position Responsibilities
Manage advertising campaigns from an end-to-end process workflow. Liaising between clients from Media/ Creative Agencies and with Sales Account Management and Video Specialists
Resolve high volume of support requests in a fast, precise, and professional manner; mostly written, but in some cases live video calls
Respond and handle client requirements on assigned cases within Service Level Agreement
Follow standard operating procedures with regard to campaign implementation while maintaining efficiency throughout the entire process
Understand client requirements and implement them with stringent quality parameters
Develop mastery of the product, and use this to resolve support requests, route them to appropriate teams if needed, or escalate if necessary. Identifying the most efficient solution, and process gaps and proactively suggest improvements
Minimum Qualifications
Knowledgeable and trained on Digital Marketing
Strong communication (esp email business writing), customer service, relationship management and support skills
2+ years related work experience in Project Management and related skills
Highly responsive and productive under time pressure; able to consistently deal with high volumes and prioritize the work accordingly
Amenable to working on night shift, holidays and weekends
Preferred Qualifications
Experience working on a variety of marketing campaigns from inception to completion is an advantage
Strong technical ability and marketing platform experience is an advantage
Basic hands-on knowledge in Internet products and technologies & basic experience of HTML, AdWords or DoubleClick for Publishers is a plus
Experience in supporting Advertising products like AdWords (Search, Display, Mobile), Analytics (PPC ROI tracking) with in-depth knowledge on various online advertising models (Search, Display, Mobile, Video) and revenue models (like Pay per click or Cost Per click, Cost per Day, Cost Per (Thousand) Impressions, Cost Per View, and/or Cost Per Acquisition) would be preferred
Benefits
We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage
We support your family with gender-neutral baby bonding leave, 18 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences
Information collected and processed as part of your Google Operations Center (GOC) jobs profile, and any job applications you choose to submit, is subject to GOC's Applicant and Candidate Privacy Policy.
Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter.
To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC is not responsible for any fees related to unsolicited resumes.
Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at [email protected].
Skills Required
- Knowledgeable and trained on Digital Marketing
- 2+ years related work experience in Project Management
What We Do
At Google Operations Center, we provide caring and knowledgeable support for Google users and customers. From troubleshooting product issues to providing around-the-clock advertiser assistance, you can be part of the teams that help Google users and customers solve problems and accomplish their goals.
