The Role
Provides mechanical application technical support to internal and external customers. Evaluates product applications, troubleshoots pneumatic circuits, interprets schematics and CAD documentation, conducts technical research, communicates solutions, and supports product design and problem-solving. The role includes hands-on laboratory and manufacturing activities, customer support, documentation, and less than 15% travel for training, trade shows, and customer assistance.
Summary Generated by Built In
PURPOSE
This role is to provide mechanical application technical support for internal and external customers. This position requires creativity, innovation, product design knowledge, and product application evaluation and research. A successful candidate will be competent in the aspects of design and problem-solving utilizing engineering first principles
ESSENTIAL DUTIES- Interpret internal and external customer requirements to meet desired outputs.
- Conduct technical application evaluations to identify potential solutions to customer technical inquiries by reviewing existing documentation and report results back to internal and external customers.
- Communicate technical knowledge and specification to internal and external customers.
- Read and interpret pneumatic schematics.
- Troubleshoot pneumatic circuits.
- Review and interpret data utilizing corporate management system software that include CAD models and product documentation.
- Perform guided research on a variety of topics and provide summarized data results.
- Complete assigned tasks using predefined departmental processes.
- Hands on technical support for both internal and external customers.
- Participate on a team to accomplish given tasks or processes.
- Travel, with support, mainly for the purpose of training, customer support, or trade shows. (Less than 15%)
- All other duties as assigned.
- Record daily activities
PHYSICAL DEMANDS/WORK ENVIRONMENT
- Capacity to work indoors in an office, laboratory, and/or manufacturing environment.
- Ability to work in a stationary position for prolonged periods of time.
- Capability to lift objects or equipment weighing up to 51 pounds with or without reasonable accommodation.
- Physical aptitude to use basic hand tools in a laboratory and/or manufacturing environment.
- Ability to travel and/or attend meetings domestic and internationally outside of normal business hours
- Bachelor’s degree in a mechanical or technical engineering discipline, or the equivalent in appropriate education and experience as determined by management utilizing internal SMC career development criteria.
- Novice understanding of the product development process.
- Novice understanding to apply project management principles, methodologies, and documentation.
- Novice understanding of Geometric Dimensioning and Tolerancing (GD&T).
- Novice understanding of tolerance as it relates to design intent.
- Novice understanding of common industrial processes and/or controls.
- Novice understanding of schematics.
- Novice in conducting research using corporate resources.
- Competent at efficient use of time to effectively plan and execute multiple duties.
- Competent understanding to utilize basic inspection equipment in a laboratory environment. (Calipers, micrometers, flow meter, voltmeter, etc.)
- Novice to utilize advanced inspection equipment in a laboratory environment. (microscopes, CMM, Contour/Roundness Measuring Instruments, etc.)
- Competent ability to communicate utilizing corporate office software.
- Competent ability to take verbal and/or written direction on tasks, training, or departmental / company policies.
- Competent ability to communicate, in English, with internal and external customers tactfully and professionally
For internal use only: ENG001
Skills Required
- Bachelor's degree in mechanical engineering, technical engineering, or equivalent education and experience
- Novice understanding of product development processes
- Novice understanding of project management principles, methodologies, and documentation
- Novice understanding of Geometric Dimensioning and Tolerancing (GD&T)
- Novice understanding of design tolerances and design intent
- Novice understanding of common industrial processes and controls
- Novice understanding of schematics
- Novice research skills using corporate resources
- Ability to efficiently plan and execute multiple duties
- Competent use of basic laboratory inspection equipment, including calipers, micrometers, flow meters, and voltmeters
- Novice ability to use advanced laboratory inspection equipment, including microscopes, CMMs, contour measuring instruments, and roundness measuring instruments
- Ability to communicate using corporate office software
- Ability to follow verbal and written directions, training, and company policies
- Professional English communication skills with internal and external customers
- Ability to work in office, laboratory, and manufacturing environments
- Ability to lift up to 51 pounds with or without reasonable accommodation
- Ability to use basic hand tools in laboratory and manufacturing environments
- Ability to travel domestically and internationally outside normal business hours
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The Company
What We Do
SMC Corporation of America is the North American arm of SMC Corporation, a global manufacturer of pneumatic, control, and process components used in industrial automation. Its product portfolio includes air cylinders and solenoid valves, while its sales and engineering organization supports automation, controls, and process applications. The company serves industrial customers through manufacturing, technical expertise, and sales operations across the United States and Canada.
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