MEAL Manager

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

• Manage all technical aspects of MEAL data and information management across Thailand programs; respond to program needs; foster high standards and practices for quality data, analysis, and reports; enable accountability to clients, partners, and donors through robust client feedback and response systems.
• Improve M&E/MEAL systems and approaches and foster learning
• Collaborate with MEAL teams within and outside IRC to support harmonization of MEAL systems and approaches, sharing capacity and experiences. 
• Serve as focal point for information management systems, ensuring: reliable and accurate data collection; functioning systems to store, maintain, and protect data in line with data protection protocols; and mechanisms to disseminate information products internally and externally.

• Lead the MEAL system and processes in harmony with the MEAL Country and Global Strategy throughout the project cycle, including:
  • Use learning, evidence, and data from previous projects to inform project proposal design.
  • Develop logical framework, MEAL plans, digital data collection tools, processes for online data management.
  • Set up and maintain beneficiary tracking systems and databases; orient project staff on tools and protocols.
  • Establish and ensure timely data flow, quality checks, and audits, and updating of data visualization.
  • Conduct data quality audits to identify and resolve issues affecting data quality.
  • Supervise MEAL field activities.
  • Undertake regular analysis of monitoring data and work closely with program coordinators and managers to facilitate decision-making for real-time program adaptation.
  • Ensure effective storage of assessments, surveys, evaluations, and organizational knowledge in shared folders; promote learning across the organization.

• Support in the design, method, and conduct of surveys such as baseline and end line, and the commission of evaluations in coordination with colleagues and partners.
• Develop and strengthen client feedback mechanisms; maintain the feedback registry; analyze complaints and feedback trends; and present findings in project cycle meetings to inform program adaptations.
• Join and contribute to IRC’s effort in meeting its internal and external accountability commitments through the implementation of sound accountability, client feedback, and response mechanisms.
• Produce quality reports and information products, dashboards, and data visualizations to support learning, decision-making, and donor reporting requirements.
• Perform other duties as assigned by the supervisor

• Coordinate, lead, mentor, and support the Data Officer and other MEAL staff as assigned; foster timely and high-quality achievement and an inclusive and respectful team climate.
• Participate in the recruitment and onboarding of country MEAL officers, assistants, and (if relevant) external consultants.
• Promote the growth and development of others in IRC teams and partners in MEAL; support capacity-building initiatives for team members and partner organizations to strengthen knowledge and skills in MEAL and data management.

• A University degree in a relevant field (such as statistics, data management, computer science, social science, public health, development economics, or related) a technical degree together with additional relevant work experience may substitute for education.
• A Minimum of 5 years of working experience in Monitoring, Evaluation, Accountability and Learning and information management systems functions, preferably in humanitarian or development contexts.
• Technical skills in setting up MEAL processes, logical frameworks, data analysis, and information management systems including database design and data visualization.
• Strong understanding of accountability and proven ability to build and manage client feedback systems.
• Proficiency with mobile data collection (CommCare, Kobo, ODK Collect), Microsoft Excel, and Power BI. Knowledge of Tableau, GIS, or statistical software (SPSS, Stata) are assets.
• Demonstrated ability to train and build capacity of staff and partners.
• Strong analytical, problem-solving, and organizational skills; able to prioritize and multi-task.
• Willingness to travel to field areas along the Thailand-Myanmar border (approximately 30%).
• Fluency in English (written and spoken) required; proficiency in Karen and/or Burmese strongly preferred.

Professional Standards: All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

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