1. Effectively maintains physicians scheduling preferences and schedules accordingly.
2. Actively maintains scheduling bump lists.
3. Monitors Phreesia dashboard, appointment hub, and insurance eligibility and updates accordingly.
4. Utilizes professional and tactful communication skills to enhance clinic image.
5. Utilizes clinical staff to evaluate and determine priority situations.
6. Proactively serves as patient advocate by utilizing courteous and professional etiquette at all times reflecting positive tone and speaking distinctly with poise, tact and assurance.
7. Assures conveyance of accurate and complete messages to appropriate personnel.
8. Efficiently and effectively routes and/or responds to incoming calls by following clinic protocol.
9. Ensures registration operations are met on a daily basis.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
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What We Do
Trinity Health is one of the largest not-for-profit, Catholic health care systems in the nation. It is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians caring for diverse communities across 25 states. Nationally recognized for care and experience, the Trinity Health system includes 88 hospitals, 131 continuing care locations, the second largest PACE program in the country, 125 urgent care locations and many other health and well-being services. Based in Livonia, Michigan, its annual operating revenue is $20.2 billion with $1.2 billion returned to its communities in the form of charity care and other community benefit programs.
