MBE Development Plan Coordinator

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department OverviewThe LMR (Land Mobile Radio) and Deployment Services Organization is a fast-paced and dynamic environment, delivering world-class communications equipment and solutions for customers around the world. Our purpose is to deliver exceptional value and customer experience through agility, speed, and collaboration. We are designed to bring value, lead technology innovation, and provide Motorola Solutions a competitive advantage.
Motorola Solutions (MSI) is seeking a dedicated Service Coordinator for the Minority Business Enterprise (MBE) Development Plan in Prince George’s County, MD. This pivotal role involves managing and executing the services plan, with a focus on training and programming designed to build local MBE capacity in the community. The core purpose of this plan is to achieve economic growth within the County and establish long-term strategic partnerships. The Service Coordinator will oversee a structured incubator program, guiding partners from technical coursework to active business development. This initiative aims to expand opportunities for new and existing businesses, empowering them to deliver new technologies and services.
Job Description

The Service Coordinator will be essential in advancing program growth by ensuring a direct connection to stakeholder needs, enhancing community visibility, and fostering strategic internal and external partnerships for branding and outreach. This role requires the development of strategies, initiatives, and policies that not only fulfill customer contractual obligations but also align with corporate goals. A key accountability is reporting on the program’s progress and its positive economic impact on communities.

Program Management and Strategy:

• Manage the comprehensive program lifecycle, including formal coursework and intensive business development activities.
• Develop and implement all program objectives, policies, and procedures.
• Lead initiatives focused on continuous program enhancement and improvement.
• Establish clear, mutual performance targets for partners upon program entry.
• Conduct annual business performance reviews against agreed-upon growth targets.
• Provide formal, constructive feedback, detailing strengths and offering actionable recommendations for improvement.

Training and Development:

• Implement strategies for technical knowledge transfer and skills development to boost business acumen and operational efficiency.
• Coordinate the delivery of onsite and online training.
• Facilitate technical knowledge transfer and foster skill development to enhance business acumen and increase operational efficiency around the community.
• Strengthen the capacity of partners to collaborate with MSI and successfully compete for contracts within the County and surrounding areas.

Partnerships and Outreach:

• Act as the primary point of contact and subject matter expert for the program, serving as the main liaison for all existing program partners.
• Manage educational partnerships, including the PGCC Co-Op and IT/Cyber Security scholarships.
• Partner with local entities for on the job shadowing.
• Direct community outreach efforts to introduce college students and professional services firms to specific Motorola technologies and business areas.

Business Development and Compliance:

• Identify relevant local and regional contract opportunities and successfully match them with MBE partners.
• Manage the job shadowing component to ensure MBEs gain practical experience necessary to potentially supplement Motorola resources at the County’s 9-1-1 Center.
• Assist in expanding market reach to service customers and neighboring jurisdictions throughout the DC/MD/VA region.
• Drive supplier inclusion through strategic sourcing efforts.
• Collaborate with the Sales team to address local needs, support customer RFP responses, and ensure contract compliance.
• Assist in conducting compliance reviews as required.
• Manage controls and processes to ensure accurate and complete reporting within information technology systems.

Stakeholder Engagement and Reporting:

• Prepare necessary annual plans and various reports on program activities.
• Represent the company at various local and national events.
• Actively participate in industry committees and/or groups sponsored by organizations with which the company is involved.
• Perform other assigned duties as needed.

Qualifications:

• Demonstrated ability to balance multiple concurrent responsibilities of varying priorities.
• Strong self-management, organization skills, and a high attention to detail.
• Excellent verbal and written communication skills; ability to produce high-quality, clear, and professional documentation.
• Applicants must be proficient with Microsoft Office products and G-Suite applications.
• Proven experience in program management, particularly within supplier diversity or business incubator settings.
• Familiarity with the Prince George’s County business landscape and specific certification processes.
• Elevated business savvy and broad organizational experience.
• First line responder; ability to pivot effectively between strategy and operations.
• Demonstrated ability to make informed decisions, prioritize workload, meet deadlines independently, and manage multi-stakeholder requirements for enterprise-wide programs.
• Possess strong project management skills, detail orientation, and analytical capabilities.
• Demonstrated ability to collaboratively reach across organizational boundaries, mobilizing resources and subject matter experts from diverse teams to achieve objectives.
• Thought leadership and the ability to influence and drive change.
• Eagerness to operate effectively in a dynamic and fast-paced environment.
• Ability to adapt and learn quickly.
• Excellent communication and interpersonal skills for effective interaction with corporate leadership, university faculty, and small business owners.
• Professionalism, sensitivity, discretion, and sound decision-making skills, aligned with the ability to interact at all levels, including executive leadership.

Location & Travel:

• This role requires the Service Coordinator to live within a commutable distance of Prince George's County, MD.
• Travel within Prince George's County, MD, is estimated to be 30% to 40% of the time

The position is part-time, requiring 20 hours worked per week.

Basic Requirements

• 3+ years of experience in one of the following: Lifecycle Services, Management, Customer Service, Project Coordination, Project Management, Program Coordination, Customer Support, Customer Account Management, MBE, Public Safety, Military or Motorola Solutions.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
• Must be able to obtain background clearance as required by government customer(s)

Travel Requirements25-50%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.