About Agoda
Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.
Our Purpose - Bridging the World Through Travel
We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.
We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.
Get to know our team:
The Customer Experience Group (CEG) of Agoda effectively serves our customers and partners to ensure satisfying results. This great task is accomplished with the support of our Global Service Vertical team. We serve as the backbone for Customer Experience Group’s global operations. Our team is comprised of project managers, process owners, analysts, and talent management. Together we work to improve the quality and efficiency of our customer and partner support processes. Working with the Global Service Vertical team is a great opportunity to collaborate with various stakeholders and develop initiatives with other subsidiaries of Booking Holdings and external partners all over the world. We are a very data-driven environment, eager to move fast and learn through experimentation. A clear focus on supporting our customers and partners is bolstered by a strong, entrepreneurial culture that enriches us and Agoda’s business performance.
The opportunity:
Get to learn project management in the Customer Experience Group (CEG). The role is responsible for managing global operational excellence, focusing on (i) automation of customer service and support (ii) process optimization, (iii) operations team’s performance improvement (iv) improving trust and operations with our diverse partners. This internship can serve as a good transition from software engineering/technical field to business, and vice versa.
In this role, you'll get to:
- Learn about and understand core issues affecting the business, identify opportunities for improvement, and develop testable hypotheses to fix the problem
- Understand the different stakeholder relationships within and outside of Agoda related to driving our bottom line in the B2B space
- Analyze data to ensure that the outputs of processes are achieved; identify key issues and risks, report accordingly to management and propose solutions to be implemented
- Support product or commercial initiatives and ensure good coordination and collaboration between the teams in various Agoda’s departments as well as within the CEG organization to achieve projects milestones and goals
- Lead analysis aiming at processes improvement, automation of activities and implementation of new product improvements
- Work closely with Product Management/Commercial/Engineering/Tech to improve CEG for end users
What You'll need to succeed
- Able to do the internship from 26th of May to 1st August 2025 (10-week program)
- Currently a MBA student and will hold student status until the end of internship
- Must have working rights in Thailand or studying MBA full-time in Thailand
- Ability to work in a fast-paced, dynamic, multicultural environment
- Positive attitude and openness to learn and adapt
- Fluent in English both spoken and written
- Structured logical thinking and problem-solving skills. Strong numerical acumen
- SQL experience is a big plus (you can learn it online!)
#students #1 #summerintern
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.
Top Skills
What We Do
Agoda is transforming travel for millions of customers across the globe. Headquartered in Asia, Agoda is one of the world’s largest online travel platforms. Founded in 2005 and now part of Booking Holdings (Nasdaq:BKNG), Agoda has a network of over 2,900,000 properties worldwide. Our web and mobile products provide a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best deals for business and leisure travelers. Agoda employs over 7,000 professionals from 90 nationalities in locations around the globe. In every department – from engineering to customer experience – we provide an environment rich with creativity, collaboration, and experimentation, and the tools to work faster and smarter. At Agoda, we believe our people are our strength. We work hard and have fun, and we choose people who are dedicated to making things great. For properties seeking partnership with Agoda, visit https://connect.agoda.com
 (1).png)
