Who We Are:
At Synapse Health, we're streamlining the durable medical equipment (DME) process. We manage intake, documentation, routing, claims, billing, and patient support. Our model reshapes how DME is delivered and experienced.
Since 2016, with decades of industry and leadership experience, we've delivered tech-based solutions that help our partners to modernize operations, improve coordination, and reduce administrative burdens. By taking on operational and financial complexity, we're redefining how DME works for providers, prescribers, and patients. We are proud to offer work that matters, on a mission that matters.
Learn more at SynapseHealth.com and on Synapse Health’s LinkedIn.
What We Need:
Synapse Health is at an inflection point in its AI transformation. As we invest in building enterprise AI infrastructure, including the Claude Brain and AI-enabled workflows across the organization, we are seeking an MBA Strategy Intern to accelerate a defined body of high-impact work.
This is not a traditional internship. This role is structured as a project-based engagement designed to deliver executive-ready outputs within a defined timeframe. You will operate with a high degree of autonomy, partnering closely with Strategy and cross-functional leaders to identify, evaluate, and shape AI-driven opportunities across the business.
The ideal candidate brings prior experience in consulting, corporate strategy, or business operations, and is comfortable navigating ambiguity, synthesizing complex information, and producing structured, actionable recommendations.
What You Will Do:
- Identify, scope, and evaluate high-impact AI use cases across functional areas, from opportunity framing through testing and implementation
- Conduct structured research, data analysis, and competitive benchmarking to inform recommendations
- Partner with internal stakeholders and subject matter experts to understand workflows and extract institutional knowledge (including ACTA-based sessions)
- Translate business needs into AI-enabled solutions and implementation-ready recommendations
- Contribute to the development of Synapse’s Claude Brain knowledge architecture, including structured knowledge capture and use case training
- Develop and present executive-level deliverables, including memos, presentations, and strategic recommendations
- Support AI adoption and change management efforts, including training materials, stakeholder communications, and company-wide initiatives (e.g., AI hackathon)
- Assist in designing governance models, including ownership structures, quality control processes, and operational cadences
What You Have:
- Currently pursuing an MBA or equivalent advanced degree.
- Prior experience in consulting, corporate strategy, or business operations.
- Structured thinking & problem framing — ability to break down ambiguous problems into clear frameworks.
- AI fluency — hands-on experience using tools like Claude, ChatGPT, etc.
- Executive communication & storytelling — ability to distill insights into clear, opinionated recommendations.
- Stakeholder management — ability to build trust and navigate cross-functional perspectives.
- Strong analytical skills and attention to detail.
- Ability to work independently in ambiguity.
- Proficiency in Microsoft Office.
What Sets You Apart:
- Deep familiarity with AI tools
- Consulting or strategy background.
- Knowledge management or documentation experience (playbooks, SOPs, structured systems).
- Change management sensibility and ability to drive adoption.
- Healthcare or health tech exposure.
- Familiarity with the ACTA method or similar techniques.
- Experience facilitating workshops or working sessions.
- Comfort with OKRs, MBR cycles, or strategic planning rhythms.
Compensation:
- This is a full-time summer internship (June–early August), 40 hours/week.
Compensation is $1,000 per week.
Synapse Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Synapse Health, Inc will never request personal or sensitive information during the recruitment process. Please see our Careers Page for more information to protect yourself from scammers and to learn more about our recruitment process.
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What We Do
At Synapse Health, we’re on a mission to transform the Durable Medical Equipment (DME) industry with innovative solutions that improve experience, accountability and transparency for all. Synapse Health is a patient-focused, end-to-end technology-enabled solution that streamlines the entire DME process. We connect all the dots from the time an order is placed to the moment it is delivered to the patient (including administrative tasks like billing). We act as a catalyst for change across the DME ecosystem by connecting patients, prescribers, DME providers and payors, providing a seamless, efficient and positive experience. Our solutions work in the background to manage every aspect of the DME process, providing real-time, accurate clinical and order information. This allows us to address patient needs faster and ensures orders are accurate and cost-effective. By improving accountability and transparency for all stakeholders, we are enhancing the overall experience. Together with our DME provider and prescriber partners, we provide patients with what they need, when and where they need it, simplifying the process and delivering better outcomes for everyone involved.
Why Work With Us
Our culture is built on a person-first mindset, starting with how we treat our team members and extending to the care we provide. We focus on fostering a warm, supportive environment that values each individual. Our mission-driven approach encourages transformation in healthcare, ensuring patients experience genuine, compassionate care.
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