The Role
Oversees residential and small business sales representatives across assigned territories. Responsibilities include managing quotas, recruiting and training staff, implementing sales programs, ensuring policy and product compliance, coaching representatives, evaluating performance, and supporting advancement. The role requires strong communication, interpersonal, analytical, problem-solving, and managerial skills, along with flexibility to travel and work nights or weekends to meet customer needs.
Summary Generated by Built In
Position Summary:
The Full Matrix Manager is a hybrid position that oversees Residential Sales and Small Business Sales Representatives. Working at ADT means working as part of a team; you'll find the tools, resources, and support to help you explore opportunities within ADT and realize your full potential. To support further growth, we are looking for highly motivated, technically skilled, customer-focused individuals who want to be part of a winning team. Local managers have great flexibility to grow their markets within broad guidelines. As a result, ADT associates enjoy a highly entrepreneurial, fast-paced culture. Generous incentive plans are in place to reward positive results. The corporate headquarters staff provides marketing and financial support along with a sophisticated technology infrastructure.
Duties and Responsibilities:
- Manage a staff of Sales Representatives responsible for selling products within assigned territory where territories may overlap between Residential and Small Business (Matrix) groups, maintaining assigned sales quota and following established guidelines.
- Recruit, train, and coach new sales representatives.
- Implement and administer sales programs in Matrix markets to maximize opportunities.
- Ensure adherence to current ADT policies, procedures, products, programs, pricing, techniques, technologies, and services through communication and regular sales meetings.
- Develop sales representatives for advancement and success by appraising and communicating performance and job expectations.
Education/Certification:
- College Degree in Sales and Marketing or other related degree, or equivalent.
Experience:
- 3 to 5 years proven previous sales/sales supervisory experience.
Skills:
- Excellent interpersonal skills.
- Strong communication skills.
- Flexible Style ("do whatever it takes" approach).
- Aptitude for problem solving; ability to determine solutions for customers (consultative sales approach.
- Ability to travel, nights and weekends, to accommodate the Customer's agenda.
- Strong analytical ability.
- Demonstrated managerial skills.
In the event a position is commission-based, compensation is solely based on the individual’s sales volume. This applies only to commission roles.
Skills Required
- College degree in Sales, Marketing, or a related field, or equivalent experience
- Three to five years of proven sales or sales supervisory experience
- Excellent interpersonal skills
- Strong communication skills
- Flexible, results-oriented approach
- Problem-solving ability and consultative sales aptitude
- Ability to travel and work nights and weekends
- Strong analytical ability
- Demonstrated managerial skills
ADT Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ADT and has not been reviewed or approved by ADT.
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Retirement Support — A 401(k) with a per‑paycheck company match and the possibility of an additional year‑end contribution is positioned as competitive. Feedback suggests this is a reliable anchor of total compensation value.
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Parental & Family Support — Paid parental leave, adoption/infertility support, and childcare discounts are highlighted as part of the package. Feedback suggests these offerings add meaningful non‑cash value across different employee groups.
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Wellbeing & Lifestyle Benefits — Core medical/dental/vision coverage is paired with an EAP, wellbeing programs, and employee discounts, with noted emphasis on mental‑health initiatives. Eligibility beginning the first of the month after 31 days in many roles reinforces accessibility and day‑to‑day usefulness.
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The Company
What We Do
ADT is the most trusted brand in smart home and business security. Through innovative products, partnerships and the largest network of smart home security professionals in the United States, we connect and protect what matters most to our customers at home, work and on the go. For more information, visit www.adt.com.
