The project focuses on delivering high-quality IT Service Desk support to internal users, ensuring efficient resolution of technical issues and service requests. The role involves providing 1st level support for hardware, software, applications, and user access issues through phone, ticketing systems, and remote support tools.
The IT Service Desk Engineer will analyze, prioritize, resolve, and document incidents and requests, escalating complex cases to higher support levels when required. Clear communication with users, accurate case documentation, and a service-oriented approach are essential to maintaining user satisfaction and operational efficiency.
The ideal profile includes at least 1 year of IT experience, including IT Service Desk experience, strong knowledge of Windows and Microsoft Office, familiarity with Active Directory, basic understanding of networks and ideally SAP, and experience with ITSM processes and ticketing systems such as ServiceNow. The role requires excellent communication skills, problem-solving ability, and fluency in English.
This project offers the opportunity to contribute to a professional IT support environment focused on reliable service delivery, continuous improvement, and effective user support.
Skills Required
- Minimum 1 year of IT experience including IT Service Desk exposure
- Strong knowledge of Windows
- Strong knowledge of Microsoft Office
- Familiarity with Active Directory
- Basic understanding of networking
- Experience with ITSM processes and ticketing systems (e.g., ServiceNow)
- Experience with remote support tools and phone-based support
- Experience with SAP
- Excellent communication skills and fluency in English
- Problem-solving ability and service-oriented approach
What We Do
Miele is a German manufacturer of high-end domestic appliances and commercial equipment, known for its commitment to quality, innovation, and sustainability.
