Mastercard Digital Labs Innovation Product Manager

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Mastercard Digital Labs Innovation Product Manager
Over view
We are Mastercard's Innovation Services team. We bring together strategists, designers, technologists, and product leaders who help the world's biggest banks, fintechs, merchants, and ecosystem partners turn emerging opportunities into real businesses, products, and customer experiences.
We work at the intersection of strategy, design, technology, and product to help clients answer their hardest questions: What's next? What should we build? How do we win?
From AI and agentic commerce to embedded finance, open banking, digital identity, and the future of payments, our work shapes how money moves and how customers experience financial services around the world.
This is the team if you want to work on innovation projects that go from concept to commercialization.
The Role
We are looking for an Innovation Product Manager to lead client engagements that span strategy, product, technology, and commercialization.
In this role, you will work directly with senior executives at major financial institutions, fintechs, and merchants to identify opportunities, shape new products, validate concepts, and help bring them to market. You will lead workshops, build strategic recommendations, guide multidisciplinary delivery teams, and partner with Mastercard's account leaders to grow client relationships.
This is not a pure facilitator role. It is not a pure consultant role. It is not a pure product role. It is all three.
You will move comfortably between running an executive innovation session, building a business case for a new digital product, presenting a roadmap to a C-suite audience, and helping a team move a concept from prototype to pilot to launch.
You will be one of the faces of Digital Labs externally, serving as a trusted advisor to clients and a visible representative of Mastercard's innovation capabilities in North America.
You'll Love This Role If...
- You are energized by helping organizations navigate disruption, emerging technologies, and shifting customer expectations.
- You want to work with iconic brands on problems that matter, and see your work go from whiteboard to real customers.
- You are equally comfortable leading a workshop, writing a strategy deck, building a product roadmap, and presenting to senior executives.
- You thrive in ambiguity and enjoy turning messy problems into clear, actionable plans.
- You believe great innovation is part vision, part rigor, and part execution, and you want to do all three.
- You want to be part of a high-caliber team that gets to play across AI, payments, banking, commerce, and emerging technology.
What You'll Do
Lead Innovation Consulting and Strategic Advisory Work:
- Lead innovation engagements with Mastercard customers, helping define growth strategies, innovation priorities, and digital transformation roadmaps.
- Facilitate executive innovation workshops to align stakeholders, surface real business challenges, and shape actionable solutions.
- Conduct market, trend, competitive, and ecosystem analysis to identify emerging opportunities.
- Translate technology and market shifts into clear business implications and recommendations.
- Build executive-ready narratives, presentations, and strategic deliverables.
Drive Product Innovation and Commercialization:
- Lead engagements focused on new product development, experience design, service innovation, and concept creation.
- Guide clients through discovery, prioritization, journey mapping, prototyping, and validation.
- Help define product strategies, value propositions, business cases, KPIs, and go-to-market approaches.
- Support clients in moving from concept to commercialization, including pilot design, scaling plans, and production-ready roadmaps.
- Identify opportunities to activate Mastercard's products, platforms, partnerships, and capabilities within client initiatives.
Design and Facilitate High-Impact Sessions:
- Design and lead workshops, design sprints, executive strategy sessions, ideation programs, and co-creation experiences.
- Guide multidisciplinary teams through journey mapping, opportunity sizing, prioritization, ideation, and roadmap development.
- Tailor your facilitation style to the audience, from working teams to C-suite stakeholders.
- Contribute to Digital Labs' methodologies, playbooks, and innovation toolkit.
Build and Grow Client Relationships:
- Serve as a trusted advisor to clients across business, product, innovation, and executive teams.
- Partner closely with Mastercard account teams to identify new opportunities and shape growth strategies.
- Support opportunity development, scoping, proposals, and client pitches.
- Identify ways to expand Mastercard relationships through innovation-led conversations.
Lead Cross-Functional Delivery Teams:
- Lead project teams of strategists, designers, researchers, architects, engineers, and product specialists.
- Ensure quality, clarity, and impact across every phase of an engagement.
- Coordinate across stakeholders, priorities, and deadlines.
- Mentor team members and create high-performing, collaborative environments.
Stay Ahead of What's Next:
- Maintain deep curiosity and expertise across AI, generative AI, agentic AI, digital identity, embedded finance, open banking, digital commerce, and payments modernization.
- Identify how emerging technologies can create new opportunities for Mastercard and its customers.
- Contribute to thought leadership, new offerings, and the evolution of Digital Labs.
What You Bring:
- Experience in innovation consulting, product management, management consulting, digital strategy, or new product development.
- A track record of leading client-facing business, technology, or innovation initiatives.
- Strong facilitation skills across design thinking, design sprints, executive workshops, and strategy sessions.
- Experience building strategic recommendations, business cases, roadmaps, and commercialization plans.
- Strong product instincts and an understanding of human-centered design and agile development.
- The ability to synthesize complex information into clear insights and executive-level communications.
- Familiarity with payments, banking, fintech, commerce, or financial services ecosystems.
- A pulse on emerging technologies and an instinct for how they create business value.
How You Work:
- You facilitate with confidence and earn trust quickly.
- You communicate clearly in writing, in person, and visually.
- You think structurally and solve problems with rigor.
- You influence across functions and seniority levels without relying on authority.
- You build credibility with executives and create clarity in ambiguous environments.
- You take ownership, move with urgency, and care about outcomes.
- You balance strategy with execution, and ideas with delivery.
- You are curious, collaborative, and energized by helping clients grow.
- You are willing to travel when the work calls for it.
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.
Job Posting Window
Posting windows may change based on the volume of applications received and business necessity. Candidates are encouraged to apply expeditiously.