Job Title: Master Scheduling Coordinator
About Us
At West Cancer Center, we are dedicated to providing compassionate, patient-centered care while advancing groundbreaking research. Our team fosters collaboration, innovation, and professional growth, ensuring that every role contributes to making a difference in patients’ lives. Join us in our mission to provide comprehensive support to those navigating the challenges of cancer treatment.
Position Overview
The Master Scheduling Coordinator plays a pivotal role in ensuring timely, accurate care for patients by overseeing scheduling operations across multiple departments and sites. This position involves coordination with physicians, patients, and internal teams to maximize appointment efficiency, accuracy, and patient satisfaction. Cross-training across scheduling functions allows for flexibility and optimized support. This role operates under the direction of the Director of Patient Access Services. No nights, weekends, or holidays.
Key Responsibilities
Referral Coordination:
- Schedule and confirm outgoing referral orders in alignment with physicians’ treatment plans and follow-up goals
- Coordinate with physicians and care teams to ensure timely scheduling and communicate any barriers before target deadlines
- Collaborate across departments (prior authorization, clinical teams, medical records) to meet scheduling timelines
- Ensure patient follow-up is complete and the scheduling “loop is closed”
Patient Scheduling (Coordinator I & II):
- Schedule office visits, labs, injections, radiology tests, and internal referrals
- Handle incoming calls and emails regarding appointments
- Send reminders and rescheduling notices
- Maintain and review scheduling templates for accuracy
Infusion Scheduling:
- Manage infusion add-on and override requests
- Monitor infusion templates for accuracy and availability
- Schedule chemotherapy and infusion appointments according to protocols
- Collaborate with infusion nurses, medical assistants, and pharmacy teams to coordinate changes and ensure timely administration
Qualifications
Education & Experience
- Associate’s degree or equivalent combination of education and experience
- Minimum 1–2 years in a physician/clinic setting, or 5–7 years in a related healthcare role
- Experience in a clinical environment preferred
Skills & Abilities
- Excellent organizational, communication, and problem-solving skills
- Strong ability to prioritize and manage multiple tasks in a high-volume, fast-paced setting
- Proficient in computer applications, including Microsoft Office and electronic health records
- Ability to work independently and collaboratively
- Proven track record of handling multiple priorities and meeting deadlines
Why West Cancer Center is a Great Place to Work
- Meaningful Impact: Play a direct role in supporting patients through one of the most challenging times of their lives.
- Collaborative Culture: Work alongside a multidisciplinary team of dedicated professionals committed to improving cancer care.
- Professional Development: Benefit from ongoing training, educational resources, and growth opportunities.
- Mission-Driven Environment: Be part of an organization guided by compassion, integrity, and innovation.
Join Us
If you’re a highly organized professional with a passion for patient-centered care and want to contribute to a leading cancer center, we encourage you to apply today. Join West Cancer Center and help us deliver exceptional care—every patient, every time.
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What We Do
West Cancer Center & Research Institute is proud to be the region’s comprehensive leader in adult cancer care and research. After delivering 40 years of clinical excellence, our focus still remains the same. We strive to continuously fight for the best outcomes for our patients by offering the most effective, individualized care possible. It’s what sets West apart and why patients from across the region choose West Cancer Center as their trusted partner in their cancer journey.
Our commitment to translate cancer science into revolutionary therapies is furthered by a unique sub-specialization program offering patients and their families true expertise for each cancer type. From breast cancer to liver, lung, brain and so many others – our oncology team provides a comprehensive approach to each disease state. West physicians collaborate together utilizing the knowledge and experience of medical oncologists, radiation oncologists, pathologists, genetic counselors, researchers, and so many others to ensure all treatment options have been discussed and examined in depth for our patients.
West Cancer Center also offers support programs for financial assistance, in-house support groups, and psychology and social work consultations. Our aim is to walk hand-in-hand with our patients throughout their entire journey from diagnosis to treatment while addressing the mind, body and spirit, along with helping eliminate any potential barriers in receiving treatment.
Here at West Cancer Center, you don’t just have cancer. You have West Cancer Center to fight by your side every step of the way.
