ERP Systems Administrator

Who We Are

Parenting isn’t picture-perfect. It’s messy, hilarious, exhausting, and life-changing — sometimes all before noon. That’s where we come in.

Founded in 2014 by our CEO Chelsea Hirschhorn, Frida was built to make the raw reality of parenting a little easier to navigate (and a lot less overwhelming). It all started with one legendary snot-sucker — the NoseFrida — and has grown into a 200+ product lineup that supports families through every stage: from fertility and postpartum recovery to baby care and beyond.

We don’t shy away from the stuff no one else wants to talk about — nipple pain, diaper blowouts, or the emotional rollercoaster that comes with keeping a tiny human alive. We call it like it is, solve the problems that actually matter, and build products that help parents feel seen, supported, and totally capable.

You can now find Frida products in 50+ countries and thousands of stores across the U.S., from the biggest national retailers to your neighborhood grocery aisle.

Under Hirschhorn’s leadership, Frida has become a category leader by challenging taboos, championing honesty, and supporting families at every stage of parenthood and beyond, earning acclaim on TIME's 100 Most Influential Companies, TIME Best Inventions, Fast Company Most Innovative Companies and Fast Company Brands That Matter. But the real win? Knowing we’re helping parents everywhere feel a little more human and a little less alone.

How You Will Make an Impact

Frida is seeking a technically capable and process-driven ERP Systems Administrator to support the governance, accuracy, and lifecycle of core ERP data across our enterprise systems—primarily NetSuite. This role ensures that critical business data (items, vendors, customers, employees) is properly managed, compliant with business standards, and accessible through defined workflows and permissions.

As a key member of the Enterprise Applications & Analytics team, you will manage incoming ERP data tickets, support platform administration, maintain documentation, and help drive system consistency and efficiency across departments.

Responsibilities to include:

ERP Data Operations & Ticket Management

• Monitor and triage incoming ERP data requests (e.g., new item setup, vendor or customer updates) using service desk tools.
• Execute approved data changes directly in NetSuite, following established workflows, naming conventions, and validation rules.
• Collaborate with Finance, Operations, and IT teams to clarify requests and ensure data accuracy.
• Maintain ticket trackers and logs for visibility into progress, turnaround times, and escalation needs.
• Conduct periodic audits of ERP records to identify issues and support ongoing data quality initiatives.

Data Governance & Documentation

• Enforce data standards, naming conventions, and validation checks within NetSuite and related platforms.
• Support adherence to approval workflows and business process controls.
• Create and maintain SOPs, FAQs, and documentation related to ERP data management and governance.
• Help communicate policies for how ERP data is created, maintained, and accessed.
• Maintain audit-ready change logs and request histories for transparency and compliance.

NetSuite Administration & Enablement

• Develop working knowledge of NetSuite roles, permissions, workflows, and custom objects to support system functionality.
• Assist with onboarding and training users on ERP processes, data entry, and approval workflows.
• Gather feedback from users and propose continuous improvements to forms, validation rules, and approval flows.
• Document system pain points and enhancement opportunities for review with IT leadership.

Access Management & System Support

• Support user provisioning and access management for NetSuite and related systems, ensuring compliance with role-based access controls.
• Maintain and update role and permission documentation.
• Help monitor system usage to ensure adherence to internal policies and audit requirements.
• Act as a backup system administrator during key platform changes, upgrades, or user lifecycle events.

What You Will Need

• 3+ years of experience in ERP administration, data operations, or enterprise system governance.
• Hands-on experience with access controls, role management, and data validation in multi-platform environments.
• Strong understanding of ERP data principles, standards, and workflows.
• Proficiency with ticketing platforms (e.g., Jira, FreshService, Zendesk) and productivity tools (Excel, Google Sheets).
• Demonstrated experience creating SOPs, training materials, and supporting end users.
• Experience with NetSuite, SAP S/4 Hana Cloud, Microsoft Dynamics 365, or similar enterprise tools.
• Familiarity with scripting or automation tools (e.g., Python, PowerShell, SuiteScript) is a plus.
• Clear communicator who can translate technical concepts into business context.
• Bachelor’s degree in Information Systems, Computer Science, Business, or a related field.
• Ability to work in a hybrid model and come into the office as needed.

Who You Will Work With

Frida values collaboration and community. As the ERP Systems Administrator, you will partner closely with IT, Operations, and Finance teams to ensure data and systems work seamlessly in support of Frida’s growth.

Our Ways of Working

Frida HQ is located in Miami, Florida and approved roles have the flexible option to work remotely both Mondays and Fridays with the benefit of connecting in person Tuesdays - Thursdays.

Why You Will Love Working at Frida

• Robust health benefits including:
• Comprehensive medical, vision, and dental plans
• Employer paid life insurance
• Supplemental insurance options including Accident Insurance, Short-Term Disability and Long-Term Disability 
• FSA & HSA
• 401k matching up to 4% with immediate vesting.
• Generous paid time off program including elective PTO days, federal holidays, sick/wellness days, and a birthday floater.
• Flexible paid pregnancy and parental leave.
• Weekly wellness programming designed to maximize personal time and minimize time spent investing in personal care outside of work hours. This includes a variety of programming such as in-office manicures & pedicures, blowouts, massages, and carwash services.
• Dog friendly office - feel free to bring your best buddy with you to work! 
• Learning & development opportunities for professional and personal growth
• Company-wide events & outings. Team engagement is at the center of our culture. This ranges from small department-specific teambuilding or informal outings to our annual Fam Jam family carnival that celebrates the people in your life who support you in bringing your best self to work each day. We also host an annual Day of Service to support our local Miami community, and provide a variety of volunteer opportunities throughout the year that support our mission to serve parents and children.
• Exclusive employee product discounts.

EEO

Frida provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected Veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Privacy Policy

By applying for this position, you acknowledge and understand that your information will be used as described in Frida's Job Applicant Privacy Policy: https://frida.com/pages/fridababy-job-applicant-privacy-policy

Agency and Third-Party Submissions

Please note this is a direct search led by Frida. Applications from agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes.

Fraud Disclaimer

Fridababy LLC will never request personal information (i.e. Social Security number, bank account, or payment of any kind) during the application or recruitment process. Fridababy LLC will only contact you through verified methods, not unofficial platforms such as WhatsApp, Telegram, or personal email accounts. All legitimate communication will come from an official @frida.com or @fridababy.com email address or through our verified recruiting partners.

If you receive any suspicious outreach claiming to represent Fridababy LLC, please report it to [email protected] or [email protected]. Your safety and privacy is our priority.