Master Data & Order Specialist

Who We Are

iLABS is an innovation-focused, full service, global beauty company with proven track record for award winning formulas and product development. The art and science of innovation is in our DNA. Through our worldwide network of talented chemists, scientists and creatives, we bring authentic innovation and cutting-edge technology to every product we design.

The Way We Work

Whether you’re an established brand or an indie start-up, our team of beauty industry professionals nurture your project through each phase of development, from concept to finished goods. We take the time to understand your goals through access to cutting-edge technologies, raw materials, sustainable materials and the latest marketing analysis. Our dedicated team guides your vision, ensuring your product takes center stage in a crowded market.

Job Summary

The Master Data & Order Specialist is responsible for ensuring the integrity, accuracy, and governance of all product and customer data, while managing the full lifecycle of customer orders in a fast-paced cosmetic contract manufacturing environment. This role acts as a critical link between Sales, Operations, Supply Chain, Quality, and Finance to ensure data accuracy, smooth order processing, and on-time customer deliveries. This role will be reporting to the Director of Inventory & Order Management.

Responsibilities:

Master Data Management

• Create, maintain, and validate product, customer, and material master data within ERP/MRP systems.
• Ensure data consistency and compliance with regulatory and quality standards (e.g., INCI listings, allergen data, product specifications).
• Partner with R&D, Regulatory, and Quality teams to capture and update new product information accurately.
• Develop and enforce data governance processes to minimize errors, duplication, and inefficiencies.
• Regularly audit and cleanse master data to support business reporting and operational efficiency.

Order Management

• Manage the end-to-end customer order process from receipt to delivery, including order entry, confirmation, scheduling, and invoicing.
• Liaise with Sales, Planning, and Production teams to confirm lead times, resolve order issues, and ensure fulfillment accuracy.
• Monitor order status proactively and provide regular updates to customers.
• Ensure compliance with customer-specific requirements, labeling, and packaging instructions.
• Support demand planning by providing accurate order and customer data insights.

Continuous Improvement

• Identify process inefficiencies and lead initiatives to improve data accuracy and order fulfillment performance.
• Develop SOPs and training for order entry and master data management.
• Track KPIs related to order accuracy, data integrity, and customer satisfaction.

• Bachelor’s degree in Business, Supply Chain, Operations, or related field (or equivalent experience).
• 3+ years of experience in order management, master data management, or supply chain within cosmetics, consumer goods, or contract manufacturing.
• Strong ERP/MRP system experience (SAP, Oracle, Microsoft Dynamics, or similar).
• Knowledge of cosmetic regulatory and quality requirements preferred.
• Exceptional attention to detail and organizational skills.
• Strong communication and customer service orientation.
• Analytical mindset with the ability to problem-solve and drive process improvements.

• Comprehensive Health Benefits package (Medical, Dental, Vision, Life, AD&D) 

• Competitive 401(k) match with immediate vesting 

• Paid time off (Vacation, Sick, Holiday, Summer Fridays)   
• Monthly birthday celebrations + other fun activities! 

• Daily subsidized meals