Master Data Operations Associate

As a Master Data Associate, you will work directly with internal business functions and stakeholders to promote consistency, quality, integrity, and standardization of master data across the entire organization. In this highly operational role, approximately 90% of your daily responsibilities will revolve around data cleansing and data queue management within a fast-paced environment. For the first six to eight months, your primary focus will be on managing product data, with your scope eventually expanding to include vendor, customer, and in-house contract data. You will also be engaged in supporting various aspects of the Master Data team’s operations, including data incident management and data quality monitoring.

Key Responsibilities

• Manage a high-volume data queue, dedicating roughly 90% of your day to fast-paced data cleansing and maintenance.
  

• Process master data requests in accordance with data governance policies and guidelines, within defined service level agreements (SLAs).
  

• Create and update master data records in the appropriate systems, starting with product data and scaling up to vendor and customer data.
  

• Identify and troubleshoot data issues raised by stakeholders, assessing the impacts of master data changes to downstream systems and business processes.
  

• Assess the validity of inbound requests against established policy and guidelines, ensuring data submissions are compliant with internal audit requirements.
  

• Drive compliance to established data management policies while maintaining data accuracy and eliminating variability.
  

• Prepare, participate in, and maintain accurate documentation of processes and procedures to support ongoing audit requirements.
  

• Maintain clear and up-to-date statuses on requests and incidents, keeping open lines of communication with requestors.
  

Qualifications & Requirements

• Education: Post-secondary Degree or Diploma.
  

• Experience Level: Approximately 2 years of related experience in master data and data quality management is the ideal sweet spot for this position. Note: We are also highly open to candidates with finance, operational, or purchasing backgrounds as long as they possess the necessary ERP system experience.
  

• Systems Knowledge (Non-Negotiable): Hands-on experience with SAP or Salesforce (including variations like S/4HANA) is strongly preferred. Experience with alternative CRM or ERP systems is also an acceptable baseline.
  

• Domain Expertise: Previous experience specifically handling product master data is a significant advantage.
  

• Technical Skills: Advanced proficiency in Microsoft Excel, coupled with demonstrated analytical skills and data manipulation experience.
  

• Soft Skills: Strong work ethic, fast problem-solving abilities, and excellent interpersonal and communication skills. Must possess a high level of professionalism and the ability to work under pressure with multiple stakeholders.