Master Data Manager

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We're committed to bringing passion and customer focus to the business.

Key Responsibilities

Data Governance Strategy and Framework

• Establish the data governance strategy for all front-end commercial data including customer master data, account hierarchies, sales territories, and sales organizational structures

• Define ownership rules, data standards, and stewardship responsibilities that ensure accuracy and consistency in customer and sales data

Customer and Sales Data Management

• Oversee all customer master data including creation, maintenance, hierarchy structure, segmentation, and alignment to pricing and contracts

• Own the design and governance of the sales territory model including rules for assignments, coverage changes, and alignment to strategic accounts

• Maintain the integrity of the sales organizational structure including sales team roles, reporting lines, and region or segment mapping

CRM and Front-End System Integration

• Ensure high quality data in the CRM including accounts, contacts, opportunities, pipelines, pricing fields, and customer attributes

• Partner with Sales, Pricing, Marketing, and IT to define standard CRM workflows that reinforce correct data entry and utilization

• Align CRM data with ERP and other systems so that customer and sales structures are consistent across the commercial ecosystem

Analytics and Commercial Insight Enablement

• Improve the reliability of commercial reporting by ensuring accuracy and alignment in customer and sales data

• Support Sales, Pricing, Finance, and Leadership with data needed for forecasting, pipeline reviews, territory planning, and account prioritization

• Validate the data that powers performance dashboards, customer segmentation, coverage models, and sales incentive structures

Cross Functional Leadership and Change Adoption

• Build and lead a network of data stewards within Sales, Marketing, Customer Service, and Finance

• Train Sales and Commercial teams on data standards, correct CRM usage, and the importance of maintaining accurate customer and territory data

• Drive adoption of consistent processes across the organization through communication, training, and partnership

Continuous Improvement

• Identify gaps in customer data, territory design, and sales structure alignment and lead corrective efforts

• Develop improvement plans for CRM utilization, data enrichment, customer segmentation, and front-end data automation

• Build the long-term roadmap for commercial data excellence including advanced territory modeling, automated data checks, and integrated master data management

Qualifications

• Bachelor’s degree in information systems, Business, Data Management, or related field

• Five to eight years of experience in data governance, commercial systems, sales operations, or master data management

• Experience with CRM platforms such as Salesforce or Microsoft Dynamics

• Strong understanding of customer data structures, sales territory design, and sales team organizational models

• Familiarity with ERP systems and how customer data flows into pricing, logistics, finance, and reporting

• Strong analytical and problem-solving skills with the ability to work across multiple teams

• Proven ability to build and implement governance processes in evolving commercial environments

What Success Looks Like

• Accurate and trusted customer data available across CRM, ERP, pricing systems, and analytics platforms

• Clear territory models and sales structures that reflect the true commercial organization

• Reliable data foundations that enable better forecasting, account planning, pricing decisions, and commercial performance reporting

• A scalable governance framework that builds long term discipline across all customers facing teams

DuBois provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, gender expression, genetic information, service in the military, veteran status, or any other protected status in accordance with applicable federal, state, and/or local law and/or regulation.