Annual Compensation: $54,080 - $62,400
Position Type: Full Time, Hybrid (3 days on-site in Colchester, VT)
VIP is seeking a Master Data Implementation Specialist for our SRS Implementation Team. In this role, you will support new wine, beer, spirits, and non-alcoholic beverage suppliers as they onboard our sales data collection services and reporting solutions. Master Data Specialists collaborate closely within a team environment to support a designated group of customers, guiding them through the implementation process and helping ensure a smooth and successful onboarding experience.
You will serve as a key VIP point of contact during supplier implementations, assisting in the creation and execution of implementation project plans while maintaining strong communication with customer project sponsors. This is a highly customer-facing role that requires strong communication skills, organization, and the ability to manage multiple priorities.
Key Responsibilities
- Build positive, professional, and trusted relationships with supplier customers while guiding them through the onboarding and implementation process.
- Assist customers in understanding the quality, reliability, and value of our data and how it supports the success of their products.
- Serve as a primary point of contact during implementations, providing updates and coordinating with internal teams as needed.
- Address customer questions and concerns in a timely manner and connect them with the appropriate internal resources.
- Demonstrate the ability to efficiently manage projects from start to finish while remaining self-directed and proactive.
Required Qualifications
- 1-3 years of experience in customer onboarding, implementation, project coordination, account management, or customer success
- Proficiency with Microsoft Office Suite
- Experience managing multiple client projects simultaneously
- Ability to analyze and manipulate data
- Experience working in CRM or project management systems
Preferred Qualifications
- Experience in beverage alcohol, supplier, distributor, or retail industries
- Experience with SaaS implementations
- Experience working with master data or reporting platforms
- Knowledge of syndicated sales and depletion data
- Preferred experience with Monday.Com, Zendesk, or Microsoft platforms
Benefits Include:
- Health Insurance
- Vision and Dental Expense Reimbursement
- 401k Match and Employer Contributions
- Life and Disability Insurance
- Health Savings and Flexible Spending Accounts
- Paid Parental Leave
- Discounted Gym Memberships
- Combined Time Off and Floating Holidays
- Flex and Hybrid Schedules
- On-site Child Care Center (VT)
- On-site Fitness Center (VT)
- On-site Health Clinic (VT)
Compensation is based on a variety of factors including skills, experience, and industry background. The range listed here represents our good-faith estimate for the role.
All full time employment offers are contingent upon successfully completing a pre-employment drug screening and background check.
Skills Required
- Minimum hybrid schedule: at least 3 days/week in Colchester, VT office
- Strong analytical and problem-solving skills
- Clear and effective written and verbal communication skills
- Excellent organizational and time-management abilities
- Ability to self-direct, proactively manage projects from start to finish
- Customer-facing experience and ability to build professional, trusted relationships
- Must pass pre-employment drug screening and background check
What We Do
VIP is the leading technology supplier for brewers, distributors, wineries, soda bottlers, and other companies in the beverage industry. From helping distributors improve their warehouse, delivery, and sales operations, to empowering suppliers to know where their products are and how they’re selling, VIP has the technology and expertise to help these businesses thrive
