We are seeking a talented invidual to join our Employee Health & Benefits team as Claims Leader. This role is based in Tokyo or Kitakyushu, Fukuoka, Japan. This is a role that has hybrid working requirement of working in the office at least three days in a week.
募集部署について：
- 当社Employee Health & Benefits（企業の社員向け福利厚生・団体保険）ビジネスの顧客企業に対してクレームサービス（保険金請求手続き事務サービス）を提供。
- 取扱い種目は、GLTD、団体保険、傷害保険など。特にGLTD（団体長期障害所得補償保険）サービスは、休職管理、特別職（主にパイロットなどの職種）が就業不能になった場合など、通常のマニュアルにはない特殊ケースの対応を行うなど、お客様にとって付加価値の高い保険金請求手続きサービスの提供を行っています。
※今回のポジションは九州オフィス（北九州市小倉北区）での配属を目指しています。首都圏近郊の方については、ご入社後一定期間（例えば半年～）東京本社での勤務を経て、将来的に九州オフィスに転勤し、本社と九州オフィスのチームを管理いただく予定です。
We will count on you to/ 期待する役割:
- プレイングマネージャーとして、チームを管理しながら、クレームサービス（保険金請求手続き事務）の対応をしていただきます
- 管理者として業務マネジメント（データ管理、事務のプロセス設計など）や本社および九州オフィスのスタッフマネジメントにも従事いただきます
What you need to have / 必須条件:
- クレーム（事故受け、保険金請求受付）処理の経験 ※自動車保険などのクレーム業務経験者でも必要な要件を満たしていれば可。GLTDの対応経験があれば尚可
- スタッフのマネジメント経験のある方
- 規定集、約款を読み解き、適切な判断ができる経験・能力
- 業務プロセス設計・構築の経験
- クレーム対応のご経験
What makes you stand out / 望ましい経験やスキル:
- 相手の意を汲み、適切に、相手の理解を促しながら、分かりやすく情報を伝える高いコミュニケーション能力
- 英語力 （入社時は不問ですが、将来的にキャリアアップを考える場合には英語が必要になりますため、入社後に向上できる方）
Skills Required
- Experience in claims processing
- Management experience
- Ability to interpret regulations and make appropriate judgments
- Experience in process design and implementation
- Experience in handling insurance claims
Marsh McLennan Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Marsh McLennan and has not been reviewed or approved by Marsh McLennan.
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Leave & Time Off Breadth — Leave offerings are described as generous, including sizable PTO, paid holidays, paid sick days, and additional time off such as paid volunteer time and “Summer days.” These time-off benefits are portrayed as a standout part of the overall rewards package.
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Healthcare Strength — Healthcare coverage is characterized as comprehensive, spanning medical, dental, and vision options, with additional supports like disability and life insurance and access to mental health resources and an EAP. The breadth of plan options is positioned as a core strength of the benefits package.
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Retirement Support — Retirement benefits are framed as solid, with 401(k) programs and employer matching frequently highlighted alongside other financial programs. Stock purchase options are also referenced as an additional wealth-building component of the total rewards mix.
Marsh McLennan Insights
What We Do
Marsh McLennan (NYSE: MMC) brings together nearly 78,000 experts in risk, strategy, and people across Marsh, Guy Carpenter, Mercer, and Oliver Wyman, serving clients in over 130 countries. Marsh enables enterprise worldwide by helping clients manage risks, transforming uncertainty into opportunity. Guy Carpenter helps clients grow profitably with reinsurance broking expertise, advisory services, and advanced analytics. Mercer helps organizations advance the health, wealth, and careers of their most vital asset — their people. Oliver Wyman’s expertise in strategy, operations, risk, and organization transformation changes what is possible for our clients, their industries, and society. Together, we combine a unique range of capabilities to help our clients solve problems, seize opportunities, and build lasting success in increasingly complex operating environments.
