The Role
Design and run quality frameworks and training for seller-facing teams: create scorecards, run calibrations, identify training gaps, build learning content and certification paths, manage training projects end-to-end, and use data-driven insights and modern tooling (AI/RPA/LMS) to continuously improve support performance.
Summary Generated by Built In
About the Team
At Trendyol Core Commerce, we build innovative, data-driven strategies that power sustainable growth and global expansion.
From seller experience to new market launches, we turn insights into action—fast. Our cross-functional teams shape the future of commerce with bold ideas, real-time impact, and a deep sense of ownership. In a fast-paced, collaborative environment, we grow together — as individuals and as a team.
About The Role
In this role, you will act as the bridge between operational insights and support excellence, creating impactful learning experiences, building robust quality frameworks, and cultivating high standards across support teams. You will play a key role in how we elevate operations and empower seller-facing teams by leveraging data-driven quality insights, modern learning tools, and continuous upskilling programs.
Your Main Responsibilities
- Develop and operate robust quality check frameworks, scorecards, and calibration routines to ensure consistent and accurate evaluation of operations
- Drive continuous quality improvements by translating quality control insights into targeted coaching, process fixes, and trainings
- Conduct training gap analyses and define prioritized training needs for Trendyol support operations
- Collaborate with cross-functional teams to learn new processes and identify critical training needs
- Design and develop training content across formats using learning best practices
- Manage end-to-end seller training development projects: scope, timelines, stakeholder alignment, delivery and post-launch evaluation
- Maintain and evolve certification paths, onboarding curricula, and ongoing upskill programs for agents and seller-facing teams
- Keep learning materials current by incorporating industry best practices and new tooling (AI/RPA/assistants) into training
Qualities We're Looking for
- University degree, preferably in Engineering, Economics, or Management
- Minimum 2 years’ experience in digital experience, project management, or process development; product management experience is a plus
- Comfortable working in agile, iterative environments
- Passionate with excellent communication, presentation and interpersonal skills
- Experience of delivering training in English
- Excellent written and verbal communication skills in Turkish and English
- Customer-driven and analytical mindset with a desire and ability to identify sellers' training needs
- Ability to multitask, prioritize tasks and coordinate different parties of the projects and deliver fast, business-focused output of excellent quality
- Open minded, innovative conceptual thinking ability, self-managed, able to process abstract concepts and convert to training
- Analytical thinker, result-oriented, high achiever, strategic thinker, good team player, high sense of responsibility, proactive and a practical thinker
What We Offer
- Hybrid working model with flexibility: a schedule that helps you find the right balance between flexibility and team bonding, including work-from-abroad opportunities and a summer working model.
- Customisable FlexBenefits budget: Adjust your daily meal allowance, choose your health insurance package (and extend it to your spouse or children), and pick from additional benefits like fuel support or Trendyol shopping credits.
- Well-being support: Access to location-based in-house doctors, as well as psychologist and dietitian support, and HPV vaccination provision.
- Personalised training allowance and learning opportunities: Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.
- Responsibility from day one: Take full ownership from the start in a culture where every voice is heard and valued.
- A diverse, international team: Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.
- Opportunities to grow with the best: Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.
- Meaningful connections beyond tasks: Be part of team rituals, events, and social activities that help us stay connected and inspired.
Take the Next Step
If this role excites you, apply today, we look forward to taking the next step with you.
Want to get to know the team better first? Explore our Career Website, LinkedIn, or YouTube to learn more about #LifeatTrendyol and how we work.
Skills Required
- University degree
- Degree in Engineering, Economics, or Management
- Minimum 2 years experience in digital experience, project management, or process development
- Product management experience
- Experience delivering training in English
- Excellent written and verbal communication skills in Turkish and English
- Comfortable working in agile, iterative environments
- Experience designing training content and certification paths; familiarity with LMS
- Ability to develop quality check frameworks, scorecards, and calibration routines
- Customer-driven and analytical mindset to identify training needs
- Ability to multitask, prioritize, coordinate stakeholders and deliver fast, high-quality output
- Open-minded, innovative conceptual thinking; self-managed and able to convert abstract concepts into training
- Strong presentation and interpersonal skills
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The Company
What We Do
We were founded in 2010 with a dynamic and agile start-up spirit. Since then, we have grown into a decacorn, backed by Alibaba, General Atlantic, Softbank, Princeville Capital, and several sovereign wealth funds. We believe that technology is the driver; e-commerce is the outcome. Thanks to our dedicated team, we are one of the top five e-commerce companies in EMEA and one of the fastest-growing e-commerce companies in the world! We deliver more than 1.5 million packages every day across 27 countries. We offer our 30 million customers a flawless shopping experience. Dreaming big is in our DNA: We're gearing up to be the leading global e-commerce platform. As a dynamic and passionate company, we are constantly growing with Trendyol Tech, one of the top R&D centres; Trendyol Express, the fastest growing delivery network; Dolap, the largest second-hand goods platform; and Trendyol Go, our instant food and grocery delivery service. And we’re not done yet! Now, we are on a journey to expand the positive impact we create to international markets. We opened our first international office in Berlin in May 2022 and Amsterdam followed in October 2022 and may others are on the way.
