The Marketplace Representative assists customers across our multiple partner marketplace platforms with the execution, facilitation, and follow up care of their orders.
Essential Duties, Responsibilities:
Major responsibilities of the position are listed below. To perform the job successfully, the individual must be able to execute each essential duty satisfactorily and be committed to Mission "Provide world class customer experience, attract and retain the best people and achieve superior results." Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties, assignments and specific projects may be assigned at the discretion of management.
- Communicate to marketplace customers by messaging platform, email, and phone concerning orders, returns, shipments, and products."
- Interpret, translate, explain, and provide applicable, accurate, and appropriate information with respect to products, services, policy, procedure, account status, marketing promotions and campaigns, and explaining billing and shipping details. Summarize every interaction to prevent repeat contacts or cancellations. Adhere to quality standards, meeting sales and performance goals set by management.
- Promote, recommend, and sell Musical products and services utilizing consultative selling techniques to maximize customer satisfaction and results for new and existing orders.
- Practice continuous quality control in the processing of all customer orders to prevent any problems during order fulfillment. Meet/exceed all performance expectations including products sales, add-on sales, call handling metrics, and quality standards.
- Stay informed of current policies/procedures, competitive offers, and products in order to position company products/services in a confident manner.
- Manage product listings across multiple marketplace websites-
- Articulate the advantages of our company over the competition.
- Additional duties as assigned.
Experience:
- High School diploma or GED required.
- One to three years of customer service or sales experience required.
- Ability to operate a computer and type 30 WPM.
- Demonstrated ability to Think Customer First, plan and work independently.
- Proven ability to handle customer concerns and escalated issues in a professional manner.
- Ability to ask probing questions and correctly identify customer needs.
- Self-motivated, upbeat, and with a high energy level.
- Strong customer focus, team player and strong work ethics.
Why Guitar Center? Here's just some of the rewards:
For our employees who are musicians we offer the unique opportunity of gig leave--take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.
Love this gig and want to apply?
Send your resume and cover letter today along with salary expectations!
Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.
If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request a reasonable accommodation by sending an email to [email protected].
Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.
If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1‐818-735-8800 ext. 2862 or by sending an email to [email protected].
Skills Required
- High School diploma or GED
- One to three years of customer service or sales experience
- Ability to operate a computer and type 30 WPM
- Demonstrated ability to think customer first and work independently
- Proven ability to handle customer concerns and escalated issues professionally
- Ability to ask probing questions and identify customer needs
- Self-motivated, upbeat, high energy with strong work ethic and team orientation
What We Do
Guitar Center is an American musical instrument retailer chain that sells guitars, amplifiers, drums, keyboards, recording equipment, and accessories. It operates numerous locations across the United States and online.
