The Role
Manage TikTok Shop backend operations for brand partners including inventory, order processing, listing creation, account health monitoring, policy compliance, GMV analysis, cross-functional coordination, and onboarding to drive marketplace growth.
Summary Generated by Built In
Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies headquartered in the US to the top of the list.
Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilizing more than 66 trillion data points, sophisticated machine learning and AI models, Pattern optimizes and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern’s ecommerce acceleration platform every day to drive profitable revenue growth across 60+ global marketplaces—including Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To learn more, visit pattern.com or email [email protected].
Pattern has been named one of the fastest growing tech companies headquartered in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces®.
We are looking for a Marketplace Operations Manager to build and oversee back end operations for TikTok Shop. This is a full-time role on the Current team (the influencer/social commerce division of Pattern).
Essential Duties and Responsibilities
-Oversee the back end operations for all brand partners onboarding via the Pattern store or their own brand handle on TikTok Shop.
-Manage day-to-day operations of TikTok Shop including but not limited to inventory management, order processing, and listing creation.
-Collaborate with key internal cross functional partners across multiple teams to align on assortment, pricing, shipping, etc.
-Build relationships with external stakeholders across TikTok and Pattern brand partners to ensure all Shops are on-boarded successfully and as seamlessly as possible.
-Be data obsessed - monitor overall shop health, listing violations, and product launches via the TikTok Seller Center to ensure the Pattern store remains in good standing.
-Uphold company and marketplace policies related to terms of service, compliance, and privacy, including monitoring overall account health & listing violations.
-Monitor and analyze GMV to track performance, identify trends, and provide data-driven decisions to drive strategy in partnership with multiple stakeholders (content, sales, product, etc)
-Support the implementation of new features, tools, and technologies to enhance the functionality and user experience of TikTok Shop.
Qualifications
-Bachelor’s degree in Business Administration, Marketing, or related field.
-2-3 years of experience working in e-commerce; brand, agency, or marketplace experience preferred.
-A strong analytical approach to business, with experience making high quality decisions in a rapidly evolving environment
-Clear and effective communication skills, with the ability to speak to a broad range of key internal and external stakeholders (mid - high level executives)
-A data driven mindset with a results oriented approach to driving a business
-Familiarity with TikTok Shop is strongly preferred, but not required
-Skills - Excel/Google Sheets, Presentations, Tableau/BI
Physical Demands
-Manual Dexterity: Typing or otherwise working primarily with hands or fingers in an office environment.
-Sedentary work: Lifting, carrying, pushing, pulling, or otherwise moving objects, including computers, papers, and other general office equipment.
-Seeing: The worker is required to have close visual acuity to perform activities such as preparing and analyzing data and figures, transcribing, viewing a computer terminal, and extensive reading.
-Talking: Expressing or exchanging ideas by means of the spoken word in activities where detailed or important spoken instructions must be conveyed to other workers accurately.
-Hearing: Perceiving the nature of sounds at normal speaking levels and having the ability to receive detailed information through oral communication, by phone or in person.
*DisclaimerThe preceding description is not designed to be a complete list of all duties and responsibilities required of the Marketplace Operations Specialist. May be required to perform other related duties as assigned.
Why should I work at Pattern?
Pattern offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include:
- Unlimited PTO
- Paid Holidays
- Onsite Fitness Center
- Company Paid Life Insurance
- Casual Dress Code
- Competitive Pay
- Health, Vision, and Dental Insurance
- 401(k) match. Pattern matches 100% of the first 3% in eligible compensation deferred and 50% of the next 2% in eligible compensation deferred.
Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Skills Required
- Bachelor's degree in Business Administration, Marketing, or related field
- 2-3 years of experience working in e-commerce; brand, agency, or marketplace experience preferred
- Strong analytical approach and ability to make high-quality decisions in a fast-changing environment
- Clear and effective communication skills with stakeholders including mid-high level executives
- Data-driven mindset with results-oriented approach
- Familiarity with TikTok Shop
- Proficiency with Excel or Google Sheets
- Experience creating presentations
- Experience with Tableau or other BI tools
Pattern Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Pattern and has not been reviewed or approved by Pattern.
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Equity Value & Accessibility — Equity is broadly offered and described as generous, with RSU sharing and access to stock included in total compensation. Equity availability is positioned as a core element for employees across the company.
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Leave & Time Off Breadth — Unlimited PTO, paid holidays, paid parental leave, and paid sick days indicate a wide-ranging time-off policy. These offerings create breadth for both vacation needs and family-related leave.
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Retirement Support — A 401(k) with a fully vested company match from day one (up to 4%) strengthens long-term financial security. Immediate vesting underscores emphasis on retirement benefits.
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The Company
What We Do
Pattern operates as a worldwide e-commerce growth, protection, control, and distribution platform for brands. Pattern® provides a proven blend of marketplace analytics, product distribution, MAP compliance, and brand management to drive ecommerce acceleration for premium brands. We thrive on high energy, professional excellence, and disciplined creativity.
