ZALORA is looking for a detail-oriented and proactive person with an interest in fashion and operations management to join our team based in Kuala Lumpur. This role will be part of the Marketplace Operations team, managing the business operations of high-profile brands in ZALORA Marketplace across regions. The role involves assisting with seller performance evaluations and identifying areas for cost-saving opportunities while ensuring alignment with business goals and compliance standards.
Responsibilities:
- Support in the daily operations related to fulfillment and charges
- Coordinate with internal teams (e.g. Commercial, Logistic, Customer Service, Tech) to resolve operational issues and streamline processes
- Track and evaluate seller operational performance
- Assist with regular reporting and performance reviews to ensure seller KPIs are being met
- Identify opportunities for process automation and implement solutions to reduce manual tasks
Requirements:
- Bachelor's Degree in Business Administration, Operations Management, Data Analytics / Business Analytics, or other related major
- 1-2 years working experience in a operations role within e-commerce/internet startups, manufacturing or logistics companies, or consulting firms (fresh graduates are welcomed to apply)
- Excellent communication and interpersonal skills
- Good knowledge of Microsoft Excel / Google Sheets
- Detail-oriented with strong organizational and time management skills
- Have passion for operations and continuous process improvement
- Eager to learn, can-do attitude, comfortable working in a multicultural, fast-paced, dynamic environment
Wonder how it's like to build your career with ZALORA? Inspired by employees, we believe you'll be in for:
- An exciting platform to make your success story
- Have the utmost care for your mental and physical wellbeing
- Flexibility weaved into your lifestyle
- A seamless work environment with a friendly & team-fueled culture
- Career growth aligned to your professional and personal needs and goals
Want to stay ahead with our developments? Follow us at our LinkedIn page and know more about us from our career website.
The ZALORA Story
ZALORA is Asia’s Online Fashion Destination. Founded in 2012, the company has a presence in Singapore, Indonesia, Malaysia, the Philippines, Hong Kong. ZALORA is part of Global Fashion Group, the world's leader in online fashion for emerging markets. ZALORA offers an extensive collection of top international and local brands and products across apparel, shoes, accessories, and beauty categories for men and women. Offering up to 30-day free returns, speedy deliveries as fast as 3 hours, free delivery over a certain spend, and multiple payment methods including cash-on-delivery, ZALORA is the online shopping destination with endless fashion possibilities.
ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.
Top Skills
What We Do
ZALORA is Asia’s leading online fashion, beauty and lifestyle destination, part of Global Fashion Group. As one of the region’s pioneer large scale e-commerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, Hong Kong, and in Taiwan, enjoying over 50 million monthly visits.
With an extensive collection of top international and local brands, ZALORA is a curated platform, featuring all the things shoppers love in one place. Customers can discover authentic products from over 3000 brands across categories, from apparel, shoes, accessories, beauty, pre-loved, and lifestyle, including essentials and home & living products.
As a customer-first brand, ZALORA is powered by a team of committed innovators, providing a seamless shopping experience across mobile, tablet, and desktop. With a broad network of logistical service, ZALORA is known for speedy and reliable deliveries, as well as offering multiple payment methods, including cash-on-delivery across its markets. ZALORA provides up to 30-day free returns and free delivery after a certain spend. ZALORA continues to delight shoppers with their unlimited next-day delivery subscription, ZNow, and give customers more value with ZALORA’s signature Cashback programme. ZALORA also made it easier for shoppers to buy products based on their style inspiration with ZALORA’s visual search function, Complete the Look and Get the Look feature!
ZALORA prides itself to be an industry enabler through innovations like our data analytics platform, TRENDER, that provides brand partners valuable insights and 1SS (One-stock solution) a modular multi-channel e-commerce fulfillment service, allowing brand partners to consolidate their stocks in ZALORA’s e-fulfillment centres.
Putting the customers and brand partners at the centre of our innovation, ZALORA is the online destination that connects everyone to the limitless world of e-commerce.
