The Role
Manage and fulfill Marketplace content operations while creating and maintaining instructional content. Own content lifecycle, perform audits and gap analysis, collaborate with internal and third-party teams, and develop multimedia learning assets (video, SCORM, job aids) following accessibility and company methodology.
Summary Generated by Built In
Axonify is the AI-Powered Frontline Enablement Platform that helps organizations close the gap between learning and execution. By unifying learning, execution and insights capabilities, Axonify drives real business impacts for the world’s largest frontline organizations across retail, grocery, healthcare, and financial services.
More than 4 million employees across 160+ countries rely on Axonify today. It’s an exciting time to join as we transform the company and build what’s next.
We’re a team that thinks deeply, moves with intention, and embraces new ideas. We learn quickly, keep a sharp focus on real-world impact, and take meaningful action to drive progress. And we do it as one team, with openness, creativity, and a shared drive to keep pushing what’s possible.
The Marketplace Operations & Content Specialist keeps the Axonify Marketplace and Content Studio running smoothly while creating and maintaining high-value learning content. This role blends operational ownership with hands-on content development. It owns the full content lifecycle — from researching source material and building engaging media, to fulfilling customer orders and refining the delivery pipeline. Thriving on variety, it balances exceptional customer service with the accuracy of our content library, driven by a constant push to improve processes and learn something new.
This is a temporary 8-month contract position.
Marketplace Operations & Fulfillment
- Primary owner of maintaining and managing the Axonify Content Marketplace website using Squarespace
- Primary owner of Marketplace content order fulfillment, ensuring timely provisioning and setup for customers
- Manage the Content Studio setup, configuration, and maintenance processes, including internal reporting on studio activity
- Monitor customer and co-workers' feedback channels and respond to questions or comments regarding Axonify content
- Own the execution of the Marketplace content gap analysis and assist in creating content performance reports aligned to organizationally defined target audiences
- Perform regular, data-driven audits of high-performing Marketplace topics and executes necessary updates to ensure accuracy, relevance, and compliance
- Collaborate with third-party content providers and internal teams to support revenue initiatives
- Collaborate with internal teams to create engaging, consistent Marketplace and Axonify content messaging and materials for internal and external use
- Own the maintenance and accuracy of internal operational documentation, process guides, content asset trackers, and spreadsheets, etc.
Content Creation and Management
- Research and collect source material necessary for content creation, content updates and maintenance projects
- Deliver strategic content development projects by transforming source material into effective content according to the Axonify methodology
- Perform detailed reviews of co-workers’ content, including training plans, storyboards, videos, audio files, and job aids, to ensure work reflects Axonify’s methodology, style guide, translation requirements, and accessibility best practices
Multi-Media Development
- Develop video modules using Vyond
- Design and create clear, engaging job aids using tools like Canva, Illustrator, Adobe Photoshop, etc.
- Develop and test interactive and effective SCORM modules using Articulate 360
- Maintain licensing library and tracking logs for all graphics, images, and audio assets
- Ensure all media modules support Axonify’s commitment to equity, diversity & inclusion, and meet accessibility standards
- A university degree focused on Writing, English, or Communications, or an equivalent combination of education and experience
- A minimum of 2-4 years of instructional design experience (within a B2B organization is preferred)
- Superior writing, editing, and communication skills with excellent attention to detail
- Experience designing and developing interactive learning modules and videos using authoring tools such as Vyond, Articulate 360, Adobe Premiere, Rush, Photoshop, Illustrator, and Canva
- Experience conducting independent research and data analysis to bridge knowledge gaps
- An intermediate knowledge of Microsoft Word, PowerPoint, and Excel
- Self-starter with the ability to work independently and collaboratively to achieve weekly and quarterly objectives
- Great sense of humor and storytelling skills
This role is open to candidates who are located in, and authorized to work in, Canada, with working hours aligned to the Eastern Time Zone. Strong preference will be given to candidates who are located within a commutable distance of our Waterloo office.
For our hybrid employees, we embrace a hybrid-flexible work environment. Most days, you choose the location that best supports your work—your home office or our Waterloo or Toronto offices. On Wednesdays, Axonifers within commuting distance come together for Work from Work Wednesdays—a day designed for collaboration, connection, and meaningful in-person moments.
Whether you are working remotely or in a hybrid environment at Axonify, you will have the tools, resources, and support you need to succeed.
We offer a comprehensive total rewards package designed to support your wellbeing, growth, and overall success. Here’s what you can expect:
Competitive Compensation: The estimated base salary range for this role is:
- $61,600 - $77,000 - $92,400 CAD for candidates based in Canada
This range reflects growth from building capability in the role to fully excelling over time, with most new hires joining near the midpoint. Actual salaries may vary within the range, or above or below it, based on factors such as experience, skills, location, and business needs.
Comprehensive Health Benefits: Health benefits from day one to support your overall wellbeing.
Time Off: 4 weeks of vacation, 7 Life Care Days, and a flexible holiday program to choose the religious, spiritual, and cultural holidays that matter most to you.
Wellbeing Support: Wellness Spending Account to support whatever wellbeing looks like for you.
Home Workspace Set-Up: Home Office Spending Account so your workspace works for you.
Family & Future Support: Parental top-up, New Parent Days, and matched retirement savings for a secure future.
Growth & Learning: Professional Development Budget to learn new skills and grow your craft.
Community Impact: Paid Volunteer Time to give back to the causes that matter to you.
In-Office Connection: Tasty Tuesdays in the office every other week because good food brings people together.
We believe AI should help people do their best work, not replace the human judgment, creativity, and connection that make us who we are. AI is a tool we use to learn fast, elevate our craft, and focus on the work that truly creates impact. That shows up in our hiring process too.
We use AI-assisted tools to create a smoother, more organized, and ultimately more human candidate experience. These tools allow our team to spend more time on real conversations and thoughtful decision-making, the things that matter.
What AI doesn’t do at Axonify is make hiring decisions. Every decision is made by real people, using real judgment and grounded in our values.
Here’s what that means for you as a candidate:
- Feel free to use AI to support your thinking - not replace it. We use AI to learn and level up, and you can too.
- Be open about how you use AI if asked. Transparency helps us understand your process and how you approach problem-solving.
- Stay authentic. We’re hiring people, not prompts, your ideas, your experiences, and your voice are what matter.
We believe our team’s unique experiences, backgrounds, cultures, beliefs, and abilities add richness to our culture and depth to our ideas. Our commitment to diversity and inclusion creates an environment that supports, empowers, and delivers a sense of belonging for all team members.
We want to remove any barriers that may limit you from joining Axonify. Email [email protected] to let us know how we can support you with reasonable accommodations throughout the candidate journey.
Apply. Our Talent Acquisition team is committed to providing an outstanding experience throughout your journey with us.
Learn more about Axonify at www.axonify.com/careers
Skills Required
- University degree in Writing, English, Communications or equivalent experience
- 2-4 years of instructional design experience
- Experience managing and maintaining a Squarespace website
- Experience designing and developing interactive learning modules and videos using Vyond, Articulate 360, Adobe Premiere, Rush, Photoshop, Illustrator, and Canva
- Experience creating SCORM-compliant modules and testing e-learning packages
- Superior writing, editing, and communication skills with strong attention to detail
- Experience conducting independent research and data analysis to inform content
- Intermediate proficiency in Microsoft Word, PowerPoint, and Excel
- Experience within a B2B organization
- Self-starter capable of working independently and collaboratively
- Storytelling skills and a sense of humor
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The Company
What We Do
Axonify is the frontline enablement solution that’s science-backed and proven to maximize the potential of workforces. It gives frontlines what they need to learn, connect and get things done. Quickly. Easily. Every single day. It starts with brain science and AI to drive knowledge retention through bite-sized microlearning and daily intelligent reinforcement. Embedded two-way communication and feedback ensure staff is engaged and informed, no matter the scale of the organization. Guided task management shows employees exactly how to put their training to use, every single day. With an industry-leading 83% engagement rate, Axonify is used by companies to deliver next-level CX, higher sales, improved workplace safety and lower turnover. Axonify enables over 3.5 million frontline workers in 160-plus countries, in over 250 companies including Lowe’s, Kroger, Walmart and Citizens Bank. Founded in 2011, Axonify is headquartered in Waterloo, Ontario. For more information, visit axonify.com.
