Marketplace Ecommerce Specialist

About:

Bloomingdale’s makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale’s like no other store in the world. Across all brand touchpoints—from Bloomingdales.com to our newest small store concept, Bloomie’s—everyone plays a critical role bringing our mission to life. Our inclusive culture promotes diversity of background, thought and opinion. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative, while having a lot of fun along the way.

Job Overview

The Marketplace Ecommerce Specialist will support the growth of Bloomingdale’s Marketplace business through three primary areas of focus: Live-to-Site Operations, Site Merchandising, and Offshore Team Management.

This role will drive operational excellence across product onboarding, PDP quality, and live-to-site execution for a diverse portfolio of both luxury and non-luxury Marketplace partners. The ideal candidate is highly detail-oriented, operationally strong, and an effective communicator who can professionally represent the Bloomingdale’s brand in both internal and external partner interactions.

This individual will serve as a key operational partner across Marketplace Strategy, Site Merchandising, Marketing, and external vendors to ensure products launch efficiently, accurately, and in alignment with Bloomingdale’s digital standards and customer experience expectations.

A critical component of this role is leading and managing an offshore catalog data validation team of approximately 20 associates. This individual will be responsible for prioritizing workflows, maintaining quality standards, improving operational processes, and driving consistency across a rapidly growing Marketplace assortment.

Success in this role will be measured by speed-to-site, PDP quality and completeness, catalog accuracy, operational efficiency, and overall site integrity.

This position reports to the Director, Marketplace Strategy.

Essential Functions

You will serve as a key operational partner responsible for driving efficient live-to-site execution, maintaining PDP quality standards, and supporting the overall digital customer experience across Bloomingdale’s Marketplace business.

Responsibilities include, but are not limited to:

Marketplace Operations & Live-to-Site

• Manage and support the end-to-end live-to-site process for Marketplace products, ensuring timely and accurate product launches
• Troubleshoot product onboarding, catalog, and PDP workflow issues to maintain operational efficiency and site accuracy
• Partner cross-functionally with site merchandising, marketing, and vendors to facilitate approvals and launch readiness
• Track products tied to key marketing campaigns and exposures to ensure product availability and site readiness

PDP Quality & Site Experience

• Support luxury and non-luxury Marketplace partners through PDP content submission, validation, and optimization processes
• Review site experience regularly to identify opportunities to improve PDP quality, discoverability, and overall site integrity
• Partner with Site Merchandising teams to support navigation strategies, product attribution, and PDP enhancements including imagery and video optimization
• Maintain and update internal and vendor-facing PDP guidelines, SOPs, and process documentation

Offshore Team Leadership & Process Improvement

• Lead, coach, and prioritize workstreams for an offshore catalog data validation team of approximately 20 associates
• Ensure high-quality execution through workflow management, quality assurance processes, and ongoing training
• Identify operational gaps and drive process improvement initiatives to support Marketplace scalability and efficiency
• Establish best practices and documentation standards to improve consistency across Marketplace operations

Competencies

• 3+ years of related experience 
• Strong understanding of Bloomingdale’s PDP requirements, catalog operations, and live-to-site processes
• Experience leading or managing teams in a fast-paced environment
• Strong communication and stakeholder management skills, with the ability to work effectively with both internal teams and external vendor partners
• Ability to professionally represent the Bloomingdale’s brand in interactions with both luxury and non-luxury Marketplace partners
• Customer-centric mindset with strong attention to detail and a passion for enhancing the digital customer experience
• Ability to prioritize effectively and execute with urgency in a fast-paced environment
• Experience leading cross-functional initiatives and driving operational improvements
• Strong problem-solving skills with the ability to identify issues, troubleshoot workflows, and implement scalable solutions
• Excellent organizational skills with the ability to manage multiple priorities simultaneously
• Advanced computer skills including Microsoft Office Suite, particularly Excel
• Maintains confidentiality and security of sensitive company information
• Ability to work a flexible schedule based on department and Company needs

Essential Physical Requirements:

• Prolonged periods of sitting, with occasional standing and walking
• Ability to bend, reach, hear, and communicate as needed
• Continuous use of computers and standard office equipment
• Ability to lift and move up to 25 lbs. as required

This job description is not all inclusive; additionally, Macy’s, Inc. reserves the right to amend this job description at any time. Macy’s, Inc. – including Macy’s, Bloomingdale’s, and Blue Mercury – is an equal opportunity employer, committed to a diverse and inclusive work environment.