Trendyol Group

Marketplace CRM Analyst

Reposted 8 Days Ago

Be an Early Applicant

2 Locations

Remote or Hybrid

Mid level

eCommerce

The Role

As a Marketplace CRM Analyst, you will drive seller engagement by managing CRM processes and developing strategies to optimize seller relationships.

Summary Generated by Built In

About the Team

At Trendyol Core Commerce, we build innovative, data-driven strategies that power sustainable growth and global expansion.

From seller experience to new market launches, we turn insights into action—fast. Our cross-functional teams shape the future of commerce with bold ideas, real-time impact, and a deep sense of ownership. In a fast-paced, collaborative environment, we grow together — as individuals and as a team.

About The Role

As a Marketplace CRM Analyst, you will drive seller engagement and activation by managing automated CRM journeys and designing segment-specific communication strategies. You will collaborate with business owners to identify growth opportunities and lead projects end-to-end, from research to development. By leveraging data-driven insights and marketplace best practices, you will create initiatives that strengthen seller relationships and improve key performance metrics.

YOUR MAIN RESPONSIBILITIES

Manage and execute seller CRM processes to drive seller engagement and activation through automated CRM journeys,
Design and optimize segment-specific journeys to drive KPIs, while continuously monitoring performance to implement data-driven enhancements,
Collaborate with business owners to identify, design, and execute growth opportunities for each segment,
Conduct projects end-to-end from early stage research through development, in consultation with stakeholders,
Follow e-commerce & marketplace environment best practices, develop projects that will improve seller engagement and follow up the actions to be taken by other teams,

QUALITIES WE'RE LOOKING FOR

University degree preferably in Engineering, Business Management, Communications,
Minimum 3 years of working experienceExperienced in customer/partner experience, CRM journeys, content production processes, x-channel communication and experience design,
Strong proficiency in SQL and Python for data analysis, segmentation, and automation,
Familiar with digital analytics tools (ie Google Analytics, Adjust) and visualization tools (Looker, Qlikview etc.)
Customer-driven and analytical mindset with a desire and ability to identify and resolve seller pain points,
Having business judgement and good instincts while working closely with technology teams,
Strong verbal and written communication skills in English,
Experienced in "agile" working environment and project and familiar with project iteration culture,
A genuine interest in digital disciplines and stay up to date on trends,

What We Offer

- Hybrid working model with flexibility: a schedule that helps you find the right balance between flexibility and team bonding, including work-from-abroad opportunities and a summer working model.

- Customisable FlexBenefits budget: Adjust your daily meal allowance, choose your health insurance package (and extend it to your spouse or children), and pick from additional benefits like fuel support or Trendyol shopping credits.

- Well-being support: Access to location-based in-house doctors, as well as psychologist and dietitian support, and HPV vaccination provision.

- Personalised training allowance and learning opportunities: Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.

- Responsibility from day one: Take full ownership from the start in a culture where every voice is heard and valued.

- A diverse, international team: Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.

- Opportunities to grow with the best: Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.

- Meaningful connections beyond tasks: Be part of team rituals, events, and social activities that help us stay connected and inspired.

Take the Next Step

If this role excites you, apply today, we look forward to taking the next step with you.

Want to get to know the team better first? Explore our Career Website, LinkedIn, or YouTube to learn more about #LifeatTrendyol and how we work.

Top Skills

Adjust

Google Analytics

Looker

Python

Qlikview

SQL

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The Company

10,653 Employees

Year Founded: 2010

What We Do

We were founded in 2010 with a dynamic and agile start-up spirit. Since then, we have grown into a decacorn, backed by Alibaba, General Atlantic, Softbank, Princeville Capital, and several sovereign wealth funds. We believe that technology is the driver; e-commerce is the outcome. Thanks to our dedicated team, we are one of the top five e-commerce companies in EMEA and one of the fastest-growing e-commerce companies in the world! We deliver more than 1.5 million packages every day across 27 countries. We offer our 30 million customers a flawless shopping experience. Dreaming big is in our DNA: We're gearing up to be the leading global e-commerce platform. As a dynamic and passionate company, we are constantly growing with Trendyol Tech, one of the top R&D centres; Trendyol Express, the fastest growing delivery network; Dolap, the largest second-hand goods platform; and Trendyol Go, our instant food and grocery delivery service. And we’re not done yet! Now, we are on a journey to expand the positive impact we create to international markets. We opened our first international office in Berlin in May 2022 and Amsterdam followed in October 2022 and may others are on the way.