This role drives commercial performance and Profit & Loss (P&L) delivery, shapes the channel strategy in line with wider brand and business objectives, and works cross‑functionally with buying, merchandising, supply chain, finance, and marketing to ensure seamless execution across trading, operations, and advertising.
Responsibilities include managing the day‑to‑day Vendor Central account, overseeing content and conversion optimisation, and leading Joint Business Planning to unlock growth opportunities. The role also delivers clear reporting and insight‑led recommendations, while supporting expansion into international Amazon marketplaces — combining commercial acumen with operational rigor to achieve sustainable, profitable growth.
If you’re motivated by the challenge of delivering profitable, sustainable growth in a fast‑paced environment and bring hands‑on experience managing Amazon for a consumer brand, strong knowledge of Amazon algorithms and SEO, confidence navigating compliance issues, and proven success in Amazon Advertising optimisation, we’d love to hear from you!
NB This is a full-time role based at our Paddington Support Office a minimum of three days a week and is a salaried position.
What you’ll do
Your key accountabilities will include:
P&L & Commercial Ownership — Own the Amazon P&L including pricing, margin, budgets, and trade terms in collaboration with finance
Joint Business Planning — Lead the JBP with Amazon, including QBRs and annual planning cycles.
Optimise day to day operations- Optimise and maintain product listings (titles, bullets, descriptions, A+ content) & conversion. Resolve any listing issues, suppressed ASINs, and data discrepancies on platforms.
Create a sales and marketing strategy in line with the M&S’s overall growth and brand building objectives. Work closely with B&M teams on commercial opportunities
Advertising & Media — Work closely with marketing to drive optimum and profitable traffic building out an event calendar featuring PPC and brand events with clear ROAS/TACoS accountability. Explore emerging formats (e.g., Prime Video ads, Brand Tailored Promotions).
Who you are
Your skills and experience will include:
Strong commercial mindset, with a focus on delivering against targets and identifying opportunities that drive channel growth.
Agile and action‑oriented, able to quickly recognise commercial opportunities and mobilise both self and others to deliver results.
Highly analytical, with exceptional numeracy skills and the ability to evaluate campaign performance, investment effectiveness, and key KPIs.
Deep Amazon expertise, ideally with 4–5 years’ experience managing Amazon for a consumer clothing brand, including strong knowledge of algorithms, buy box dynamics, SEO, and ranking factors.
Hands-on marketplace operator, confident in navigating compliance challenges, resolving operational issues, and optimising Amazon Advertising performance (including PPC, analysis, and ongoing optimisation).
What’s in it for you?
Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.
Here are just a few of the benefits that make working here even more rewarding:
20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation
Competitive holiday allowance with the option to buy more
Discretionary bonus schemes linked to your performance and ours
Strong pension and life assurance to help plan for the future
Tailored induction and training to support your development from day one
Exclusive perks and savings through our M&S Choices portal
Market-leading family policies, including parental, adoption and neonatal leave
24/7 wellbeing support, including virtual GP access and mental health services
One paid volunteer day a year to support a cause that matters to you
Everyone’s welcome
We are ambitious about the future of retail. We’re reinventing, innovating and leading the industry into a more conscientious, inspiring digital era. We’re redefining how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
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What We Do
At M&S, we're dedicated to being the most trusted retailer, prioritising quality and delivering value. Every day, we bring the magic of M&S to our customers, whenever, wherever and however they want to shop with us. For over a century, we've set the standard, doing the right thing and embracing innovation. Today, with over 65,000 colleagues serving 32 million customers globally, we're putting quality products at the heart of everything we do. Tomorrow holds boundless opportunities with us. We're pioneering digital innovation and shaping the future of retail where our values drive every action. We stay close to customers and colleagues, always curious and connected. Our decisions are bold, our actions ambitious. Transparency is paramount, with straightforward, honest communication. We're constantly innovating, always striving for the best. Our focus is on aiming higher and winning together, combined with wise financial decisions to secure our future. Join us at M&S to shape the future of retail.
