Team Lead, Marketing Account Manager at Club Automation (Birmingham, AL or Remote)

| Birmingham, AL | Remote
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Company Description

Daxko powers health & wellness throughout the world. Every day our team members focus their passion and expertise in helping health & wellness facilities operate efficiently and engage their members.

Whether a neighborhood yoga studio, a national franchise with locations in every city, a YMCA or JCC--and every type of organization in between--we build solutions that make every aspect of running and being a member of a health and wellness organization easier and delightful. 

Job Description

The Team Lead, Marketing Account Manager, will work on the Daxko Agency team reporting to the VP of Agency and will manage a team of Marketing Account Managers to deliver exceptional quality work and client experiences. This position will support and grow a team to oversee the agency-client relationship, determining clients’ needs—what they’re looking to achieve short-term and long-term—and ensure we deliver.

Qualifications

  • Comfortable working with a team in a fast-paced environment, and ability to prioritize/meet deadlines within specific time constraints.
  • Extreme attention to detail.
  • Ability to effectively work on your own, with a team, and with customers.
  • Quick to think on their feet during client presentations or internal meetings.
  • Does not get overwhelmed when a new problem arises and is instead, quick to solve.
  • Can see the bigger picture when working on granular tasks/projects to ensure everything stays on track.
  • Can speak with authority and confidence when addressing executive leadership and a “room full of people”.
  • Strong but not aggressive leadership style.
  • Extremely effective written and verbal communication.
  • Ability to create client-ready presentations quickly that look beautiful and get the job done.
  • Can “read between the lines” or ask the right questions to uncover a client’s real needs or concerns and translate that in a way that is effective for both the client and our internal team.
  • Exceptional time management, analytical, and organizational skills.

Essential Duties/Responsibilities:

Manage a group of clients while exceeding expectations on the following:

  • Ensuring all client contracts are upheld and delivered
  • Maintain and grow positive client relationships
  • Create marketing strategies and support sales in all proposals
  • Create and deliver client reports.
  • Monitor all client budgets for ad spend to prevent any overages or misuse of funds.
  • Monitor time tracking and Statement of Work balances to prevent any overages.
  • Ability to explain data and complex items in a client friendly way.
  • Balance the needs of the client with needs of Daxko
  • Provide business strategy support for our clients between their agency services and Daxko’s business solutions.
  • Coordinate with partner firms to deliver on all client contracts and facilitate client/agency communication.
  • Serve as a point of contact to assist in facilitating fulfillment of client needs for the Marketing Account Managers
  • Partner with internal business solutions teams to deliver on all client contracts.
  • Travel Required.
  • Budget Responsibilities

Additional Information

Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.

We truly care for our team members, and this is reflected through our offices, benefits, and great perks. These perks are only for our full time team members. Some of our favorites include: 

🏝 Flexible paid time off 

⚕️ Affordable health, dental, and vision insurance options

💪 Monthly fitness reimbursement

🤑 401(k) matching

🍼 New-Parent Paid Leave

🏖 1-month paid sabbatical every 5 years

👖 Casual work environments

🏡 Remote work

All your information will be kept confidential according to EEO guidelines.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • ZendFrameworks
    • MySQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • PendoAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • SalesforceCRM

An Insider's view of Club Automation

What’s the vibe like in the office?

Our office is high energy & collaborative. We promote interaction within & across teams to build camaraderie. They say life happens in the kitchen & that’s true here too! Whether it’s grabbing coffee, sharing our family-style Friday lunches, or grabbing a beer at the end of the day, we check our egos at the door & have fun while working together.

John

Team Lead of Customer Service

What kinds of technical challenges do you and your team face?

To meet the demands of our fast-growing customers, my team builds applications focused on scalability and configurability. We are challenged to think innovatively about how our applications can service one customer or ten-thousand customers with an equally engaging and responsive user experience.

Tyler

UI Architect

What does career growth look like on your team?

The demand for our product is growing which has led to a lot of growth opportunity. Leaders check in with their team members regularly to learn more about their long-term interests. There’s ample opportunity to shadow teammates in other roles and we’re encouraged to grow our skillset or explore a new one through resources like LinkedIn Learning.

Hillari

Training Team Lead

How do your team's ideas influence the company's direction?

At its core, Club Automation is an employee-driven organization. Innovation starts within and across our teams, and ideas flow outward from there; we make efforts not to be constrained by top-down thinking. We believe that there is no problem for which a knowledgeable, talented, and driven group of people cannot create a solution.

Bill

Director of Engineering

How has your career grown since starting at the company?

I started as an intern here, and right after graduating, I earned a full time BDR role. I was then promoted to an Account Executive 6 months later. It’s inspiring to work in a company that trusts you and recognizes potential for growth, encourages that growth, and gives you the necessary tools to become a leader and handle greater responsibilities.

Christian

Junior Account Executive

What are Club Automation Perks + Benefits

Club Automation Benefits Overview

Club automation is a startup environment with established funding that allows us to offer excellent perks and benefits.

Culture
Volunteer in local community
Club Automation participates in local volunteer activities such as the Chase Corporate Challenge, Bernie's Book Bank, Augie's Quest, and Feed My Starving Children.
Friends outside of work
Eat lunch together
Intracompany committees
Club Automation has various committees like the Time Hostage Rescue Team, Daxko Development Committee, and the Culture Committee!
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Unconscious bias training
Implicit Bias Training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Club Automation's Flexible Spending Account (FSA) helps employees cover out-of-pocket medical expenses with pre-tax contributions of up to $2,700 annually.
Disability Insurance
Company-paid long and short-term disability insurance provides 60% of your pre-disability earnings up to certain limits.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Club Automation provide a wealthy health insurance plan through BCBS with options for PPO and HDHP. Company contributes to the cost of both plans for all levels of coverage.
Life Insurance
Club Automation provides company-paid life insurance policies for $100,000 to all full-time team members.
Wellness Programs
In an effort to promote team member health and wellness, Club Automation provides a monthly fitness reimbursement to all team members.
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Club Automation's 401(k) retirement plan matches 50% of an employee's contributions up to 7% of their annual base salary..
Company Equity
Company equity is available for some senior leadership positions.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Full-time team members may take advantage of a generous parental leave benefit.
Flexible Work Schedule
Club Automation provides employees with a flexible work schedule that includes Flexible start and end times for most roles.
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Club Automation offers a Flexible PTO policy with no accrual necessary.
Sabbatical
Club Automation offers full-time team members a 4-week paid sabbatical leave for every 5 years of service from the date of full-time hire.
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Twice per year, we shut down our office and go volunteer for special projects designed to help the community. We also have social events that get team members together.
Free Daily Meals
Employees get free lunch on Friday.
Stocked Kitchen
Fridges are stocked with soft drinks and ‘fancy water’, coffee machines, etc.
Some Meals Provided
Free weekly Friday lunches that allow us to eat and hang out together.
Happy Hours
Fitness Subsidies
In an effort to promote team member health and wellness, Club Automation provides a monthly fitness reimbursement of up to $100 to all team members. All fitness facilities are eligible.
Professional Development Benefits
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available

Additional Perks + Benefits

Club Automation has been recognized for providing team members with competitive benefits that celebrate its culture, promote health & wellness, and help team members achieve their goals. For this reason, we have designed our Team Member Benefit plans to promote an innovative and healthy work environment, to support your financial wellbeing, and to protect you against any potential hardship brought about by unforeseen accidents or injury.

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