Job Description Organization Description
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.
Employer Description
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our clients at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans
Digital Marketing, Sr. Associate - Business Banking Execution Lead
The Business Banking Engagement marketing team is responsible for developing engagement strategies throughout the customer lifecycle from new customer onboarding to engaging with more tenured clients. We are seeking to expand our team with a talented Digital Marketing Sr. Associate focused on building out programs that support our strategic objectives. The role will support the development of client-focused initiatives and programs designed to increase awareness, client satisfaction and loyalty across Business Banking, all while delighting our clients throughout their journey.
Responsibilities include:
Collaborate with key strategy and internal and external execution partners to deliver campaigns and other programs with excellence:

• Partnering with strategy to manage internal and external agency briefing and facilitate creative development
• Bring campaigns to life by partnering with our execution partners and cross-teams
• Ensure initiatives are on-strategy, on time and within budget parameters
• Provide recommendations on opportunities to optimize campaigns to improve results, create efficiencies and reduce costs
• Collaborating with marketing managers to identify opportunities to improve campaign strategy
• Manage and report campaign outcomes, including building framework to measure results over time
• Ensuring strong focus on end-to-end customer experience, delivering exceptional customer experience overall, while also ensuring all the details of the experience are flawlessly executed
• Managing multi-channel execution (from concept development to delivery) including working across multi-functional teams, such as:
  • • Product and Marketing Strategy team
    • Digital product teams
    • Agencies for program implementation
    • List team to influence and coordinate audience targeting
    • Analytics team to report campaign results and campaign optimization recommendations
    • Legal and Compliance for approval of all marketing content
    • Corporate Brand team for adherence to brand guidelines

• Helping manage senior level relationships with our creative agencies
• Ensuring strong control environment

The right person for this role:

• Has a healthy sense of humor and able to adjust and pivot as needed as priorities change
• Is highly curious and never settles for good enough
• Is data driven and analytical, while also being a creative thinker
• Is vigorous in their management of details and financials
• Loves testing, learning, and taking calculated risks
• Likes to build from ground up - has a startup mentality
• Has significant expertise across digital platforms - mobile and web
• Is detail-oriented, and operates well under rigid processes and controls

Qualifications
Experience should include:

• 4-year degree in Business Mgmt, Marketing or relevant degree
• 4+ years of marketing experience with expertise with a focus on marketing execution
• Financial services industry experience a plus
• Develops strong partnerships; leads through collaboration; recognized as a team player
• Proven ability to take initiative, influence others, and achieve results
• Skilled and comfortable at working in a highly matrixed organization
• Strong analytical, problem solving and planning skills
• Excels at managing multiple initiatives simultaneously within tight deadlines
• Comfortable with continuously changing priorities
• Strong knowledge in the creative development of email, ads, landing pages, video development
• Excellent written and verbal presentation skills - especially for C-suite audiences
• Highly proficient in Microsoft Excel and PowerPoint

About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Our business bankers work in the Consumer Bank to provide financial solutions to small business owners across the U.S. Customers turn to us for financing and advice as they start, run and grow their businesses. We partner with clients throughout the process, investing in our communities and people for the long-term.