This role is open to be based from: Los Angeles, CA; San Francisco, CA; Sacramento, CA; Portland, OR; Seattle, WA

The ideal candidate will uphold the brand tone and voice of various brands. They will be responsible for curating an audience across multiple social channels through meaningful and helpful engagements. This position will work closely with account, project management, performance and creative teams on integrated accounts. They will work with the client to manage approved consumer responses, proactively flag opportunities to the team, and work with strategy and analytics to provide insights and recommendations based on community conversation.

The candidate must also have solid social media research, writing and editing skills. They should have an appreciation for how social media impacts the overall customer experience. They should be flexible, agile and able to work collaboratively with all teams to ensure the brand’s communication objectives and strategies are met. 

Responsibilities

• Facilitating conversation and responding to questions, comments, and concerns across Instagram, Facebook, Twitter, TikTok, YouTube and other channels as needed 
• Exemplify the established brand voice and tone in all community interactions 
• Maintain an accurate and current content calendar, ensuring all updates and changes are reflected in the master document; liaise with clients, when appropriate, for content reviews and approvals 
• Manage and organize content and assets, and schedule content across channels and/or liaise with the paid team to ensure content is trafficked per the content calendar 
• Proactively flag opportunities for the brand and escalate issues as needed in a timely matter 
• Work with strategy and analytics to provide learnings and recommendations based on current trends in the community and industry 
• Provide reporting based on social listening, including sentiment analysis, community trends, and insights 
• Assist team members with brainstorming and strategy meetings to increase engagement and aid efficiencies 
• Assist team members with brainstorming and concept development for social media content calendars 
• Maintain and improve workflows and processes for community management and escalations 

Qualifications

• At least 1 year of agency/internship/personal experience working in social media 
• A solid understanding of all social media platforms and a desire to keep current with the latest platform developments 
• A solid grasp of the role that social and digital media play in a client’s communication mix and the ability to educate others about it effectively 
• A solid understanding of online outreach and the ability to develop appropriate online engagement strategies 
• Proven ability to work effectively and somewhat autonomously 
• Excellent written and verbal communications skills 

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Edelman is a global communications firm that partners with businesses and organizations to evolve, promote and protect their brands and reputations. Our 6,000 people in more than 60 offices deliver communications strategies that give our clients the confidence to lead and act with certainty, earning the trust of their stakeholders. Our honors include the Cannes Lions Grand Prix for PR; Advertising Age’s 2019 A-List; the Holmes Report’s 2018 Global Digital Agency of the Year; and, five times, Glassdoor’s Best Places to Work. Since our founding in 1952, we have remained an independent, family-run business. Edelman owns specialty companies Edelman Data & Intelligence (DxI) and United Entertainment Group (entertainment, sports, lifestyle).

For more information please visit: www.edelman.com

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Employees must be fully vaccinated against COVID-19 (i.e., at least 2 weeks after last dose) and, if hired, present proof of vaccination before start date. Candidates may request an accommodation due to disability, sincerely held religious belief or exception required under applicable law. 

Edelman is an equal opportunity employer of all protected classes, including veterans and individuals with disabilities.